驾驭调解中的情绪：探讨情绪在解决冲突中的作用以及有效管理的策略

IF 1 Q2 SOCIAL SCIENCES, INTERDISCIPLINARY

Conflict Resolution Quarterly Pub Date : 2023-09-05 DOI:10.1002/crq.21409

Mnotho Thamsanqa Ngcobo

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引用次数: 0

摘要

本文探讨情绪在解决冲突中的作用，明确侧重于调解。情绪是冲突的一个固有方面，会对谈判过程产生重大影响。了解调解中的情绪状况对于有效管理冲突至关重要。本文讨论了调解过程中出现的各种情绪、有效控制情绪的策略以及调解人在谈判过程中驾驭情绪的作用。

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Navigating the emotional landscape of mediation: An exploration of the role of emotions in conflict resolution and the strategies for effective management

This paper explores the role of emotions in conflict resolution, explicitly focusing on mediation. Emotions are an inherent aspect of conflict and can significantly impact the negotiation process. Understanding the emotional landscape of mediation is crucial for effective conflict management. This paper discusses the various emotions that arise during mediation, the strategies for effective emotional control, and the role of the mediator in navigating the emotional terrain of the negotiation process.

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来源期刊

Conflict Resolution Quarterly Social Sciences-Law

CiteScore

1.10

自引率

0.00%

发文量

期刊介绍： Conflict Resolution Quarterly publishes quality scholarship on relationships between theory, research, and practice in the conflict management and dispute resolution field to promote more effective professional applications. A defining focus of the journal is the relationships among theory, research, and practice. Articles address the implications of theory for practice and research directions, how research can better inform practice, and how research can contribute to theory development with important implications for practice. Articles also focus on all aspects of the conflict resolution process and context with primary focus on the behavior, role, and impact of third parties in effectively handling conflict.