“现在还好”：倾听在黑人居民和地方政府之间的关系中发挥着重要作用

IF 4.1 3区管理学 Q2 BUSINESS

Public Relations Review Pub Date : 2023-09-20 DOI:10.1016/j.pubrev.2023.102382

Julie O’Neil , Jacque Lambiase , Ashley E. English

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引用次数: 0

摘要

研究人员调查了501名美国黑人居民，以考察倾听对参与者的信任、满意度、承诺和对家乡的态度的影响。结果表明，倾听在组织公共关系（OPR）结果中起着重要作用，满意度在倾听对城市态度和推荐城市的可能性的影响中起中介作用。定性反应揭示了黑人居民和地方政府之间的脆弱关系。在未来的安大略省公共关系学院奖学金和市政府传播者的实践中，听力应该被优先考虑。

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“OK at the moment”: The important role listening plays in the relationship between black residents and local government

Researchers surveyed 501 Black U.S. residents to examine the impact of listening on trust, satisfaction, commitment, and attitude toward participants' hometowns. Results indicate listening plays an important role in organization-public relationship (OPR) outcomes, and that satisfaction mediates the impact of listening on city attitude and likelihood to recommend a city. Qualitative responses reveal a tenuous relationship between Black residents and local government. Listening should be prioritized in future OPR scholarship and city government communicators’ practice.

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来源期刊

Public Relations Review Multiple-

CiteScore

8.00

自引率

19.00%

发文量

期刊介绍： The Public Relations Review is the oldest journal devoted to articles that examine public relations in depth, and commentaries by specialists in the field. Most of the articles are based on empirical research undertaken by professionals and academics in the field. In addition to research articles and commentaries, The Review publishes invited research in brief, and book reviews in the fields of public relations, mass communications, organizational communications, public opinion formations, social science research and evaluation, marketing, management and public policy formation.