Carer perceptions of a specialist mental health service for children and young people in care

Introduction: Children and young people in care are a key client group for child and youth mental health services. A collaborative approach to addressing the complex and long-term needs of children or young people in care is essential and carers who support these children or young people are vital team members of this collaboration. Method: This research surveyed carers over a 4-year period to gather feedback about a specialist mental health service. 277 carers responded to the Carer Perceptions Survey. Participants were mainly foster (65%) and kinship (17%) carers. However, residential workers (13%) and biological parents (5%) also responded to the survey. A thematic analysis was undertaken with responses to open-ended questions about most liked aspects of the service and ideas for service improvement. Results: Themes included support for carers, communication between carers and staff, personal attributes of staff, working in collaboration, accessibility to the service, and carer training. Carers expressed their appreciation of staff who provided support in collaborative and respectful ways and valued staff who listened to their experiences and ideas. In addition, carers expressed interest in receiving more information and training about how best to support the mental health of children and young people in their care. Conclusion: Effective mental health services for children and young people in care require clinical staff that foster respectful engagement and facilitate collaboration with carers in all aspects of care.