语音框架的层级:员工语音与社会层级的动态关系

IF 3.1 Q2 MANAGEMENT
Julian Pfrombeck , Chloe Levin , Derek D. Rucker , Adam D. Galinsky
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引用次数: 6

摘要

畅所欲言对组织和个人的成功都至关重要。然而,虽然有些员工直言不讳,但也有一些人对表达自己的担忧和需求犹豫不决。为什么?我们建议用一个词来回答这个问题:等级制度。在本文中,我们回顾了员工的声音文献,以及发声者和发声目标的权力和地位在发声决策中所起的作用,以及对该声音的沟通、评估、归因和反应。识别层级在发声过程中扮演的重要角色,包括提升层级的欲望,使我们对发声给出了一个新的、更广泛的定义,承认亲社会动机和自利动机。我们将员工声音定义为任何自愿的,内部的,向上的沟通,旨在实现与个人工作,职位或组织内需求相关的一个或几个目标;其他组织利益相关者的工作、职位或需求;和/或组织的运作。为了综合过去的发现并提供一个生成理论视角,我们引入了语音层次框架。这个框架通过提供一个包含语音目标透视图的二元方法来扩展先前的透视图。在此过程中,我们的框架还捕获了声音和层次之间的动态关系,其中声音可以加强或改变声音者和目标的地位。我们使用语音层次框架为未来的研究提供了途径,可以加深我们对层次结构在员工语音中的动态作用的理解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The hierarchy of voice framework: The dynamic relationship between employee voice and social hierarchy

Speaking up is critical for organizational and individual success. Yet, while some employees speak up, others hesitate to voice their concerns and needs. Why? We propose the answer is found in a single word: Hierarchy. In the current article, we review the employee voice literature and the role that the power and status of both the voicer and the voice target play in the decision to speak up, as well as the communication, appraisals, attributions, and reactions to that voice. Identifying the vital role hierarchy plays in the voice process, including the desire to ascend a hierarchy, led us to offer a new, broader definition of voice that acknowledges both prosocial and self-interested motivations. We define employee voice as any voluntary, internal, and upward communication intended to achieve one or several goals related to a person’s work, position, or needs within their organization; the work, position, or needs of other organizational stakeholders; and/or the functioning of their organization. To synthesize past findings and offer a generative theoretical lens, we introduce the Hierarchy of Voice framework. This framework extends prior perspectives by offering a dyadic approach that incorporates the perspective of the voice target. In doing so, our framework also captures the dynamic relationship between voice and hierarchy, where voice can reinforce or alter the standing of the voicer and the target. We use the Hierarchy of Voice framework to offer avenues for future research that can deepen our understanding of the dynamic role that hierarchy plays in employee voice.

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来源期刊
Research in Organizational Behavior
Research in Organizational Behavior Psychology-Social Psychology
CiteScore
1.60
自引率
0.00%
发文量
4
期刊介绍: Research in Organizational Behavior publishes commissioned papers only, spanning several levels of analysis, and ranging from studies of individuals to groups to organizations and their environments. The topics encompassed are likewise diverse, covering issues from individual emotion and cognition to social movements and networks. Cutting across this diversity, however, is a rather consistent quality of presentation. Being both thorough and thoughtful, Research in Organizational Behavior is commissioned pieces provide substantial contributions to research on organizations. Many have received rewards for their level of scholarship and many have become classics in the field of organizational research.
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