酒店家庭中小企业的组织支持与亲组织行为：情商的作用

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2021-08-08 DOI:10.1080/15332845.2021.1959816

H. M. Ramos, M. Mustafa, D. Caspersz, Anand Raveentheran

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引用次数: 4

摘要

摘要本研究探讨了家庭中小企业酒店的支持和关怀态度如何影响其非家庭员工（NFE）的亲组织态度。具体而言，该研究考察了非金融企业的组织支持感知是否影响了他们的工作满意度和组织承诺，以及他们的情商是否调节了这些关系。实证证据来自马来西亚家族式中小企业酒店的172家非金融企业样本。研究结果表明，POS对NFE的工作满意度和组织承诺有正向影响，而情商则调节POS与组织承诺的关系。这些发现为NFE如何以及何时对自己的工作感到满意并致力于组织提供了新的见解。

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Organizational support and pro-organizational behaviors in hotel family-SMEs: the role of emotional intelligence

Abstract This study explores how supportive and caring attitudes of family-SME hotels influence their non-family employees’ (NFEs) pro-organizational attitudes. Specifically, the study examined whether NFEs’ Perceptions of Organizational Support (POS) influenced their job satisfaction and organizational commitment and whether their emotional intelligence moderates these relationships. Empirical evidence is drawn from a sample of 172 NFEs in family-owned SME hotels in Malaysia. Findings show that POS had positive effects on NFEs’ job satisfaction and organizational commitment while emotional intelligence moderated the relationship between POS and organizational commitment. The findings add new insights on how and when NFEs are satisfied with their jobs and committed to their organization.

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement