工作场所友谊和监督互动公正在工作场所嫉妒与服务结果关系中的作用

Q3 Business, Management and Accounting

Services Marketing Quarterly Pub Date : 2021-04-03 DOI:10.1080/15332969.2020.1830639

P. Randhawa, Hannah S. Lee

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引用次数: 5

摘要

摘要与同事和主管的关系至关重要且复杂，会影响服务提供环境和各种其他行为。在这项研究中，我们考察了工作场所嫉妒和服务结果之间的关系如何受到工作场所友谊和主管互动公正的影响。具体而言，一项针对220名一线员工的调查结果显示，当一线员工经历职场嫉妒时，职场友谊有助于维持他们的服务提供，而主管互动公正并不能减少员工嫉妒对他们表现的影响。

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The Roles of Workplace Friendship and Supervisory Interactional Justice in the Relationship between Workplace Envy and Service Outcomes

Abstract Relationships with colleagues and supervisor are crucial and complex, impacting the service delivery environment and various other behaviors. In this study, we examine how the relationship between workplace envy and service outcomes is impacted by workplace friendship and supervisor interactional justice. Specifically, results from a survey of 220 frontline employees show that workplace friendship can help maintain the service delivery of the frontline employees when they experience workplace envy whereas supervisor interactional justice does not reduce the effect of employee envy on their performance.

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来源期刊

Services Marketing Quarterly Business, Management and Accounting-Business, Management and Accounting (miscellaneous)

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Services Marketing Quarterly is directed at academicians and practitioners who are involved in the development and application of services marketing concepts to the wide spectrum of industries that constitute the service sector of economies. The journal presents both theoretical and empirical articles including experimental and pilot studies addressing various issues faced by service marketers to enhance the development of the marketing literature in the application of marketing concepts to services. Areas of emphasis include: Service characteristics changes. Servicescape impacts. Service delivery impacts. Services impact on organizational image. Digital service environments and impacts. Evolution of services over time and by industry. Contributions are encouraged which include analysis of existing practice, methods and programs; application of new ideas and methods; and research on various aspects of services marketing. Each manuscript should include the marketing implications of the impact of the findings on services marketing theory and/or practice. Services Marketing Quarterly also welcome proposals for special issues.