应对餐饮业工作场所的不文明行为

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2023-03-03 DOI:10.1080/15332845.2023.2180964

Kristoffer Holm, Eva Torkelson, M. Bäckström

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引用次数: 2

摘要

摘要本研究旨在探讨餐饮业员工对工作场所不文明行为的评价和应对措施。对餐饮服务工作者进行了五次集体访谈。发现了13种不同类型的有经验或目击的不文明行为。发现了积极的良性评价、无关的评价和消极的评价，以及四个主要的应对主题。这些是主动、被动和主动的应对以及重新评估，包括十二种形式的应对行为。此外，工作场所的不文明行为被描述为一种日常压力源，可以作为餐饮业工作场所文化的一部分来表达。

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Coping with workplace incivility in the foodservice industry

Abstract The purpose of the study was to explore employees’ appraisals and coping responses to workplace incivility in the foodservice industry. Five group interviews with foodservice workers were conducted. 13 different types of experienced or witnessed incivility were identified. Positive-benign, irrelevant, and negative appraisals were found, as well as four major coping themes. These were active, passive, and proactive coping as well as reappraisal, encompassing twelve forms of coping behaviors. Additionally, workplace incivility was described as a daily stressor which can be expressed as a part of the workplace culture in the foodservice industry.

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement