一生一次的休闲体验:心流、新颖性和人际互动对游客满意度和记忆的影响

IF 4.5 3区管理学 Q1 BUSINESS

Journal of Vacation Marketing Pub Date : 2023-03-03 DOI:10.1177/13567667231157012

Nelson Dematos, Paulo Duarte, Elisabete Sá

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引用次数: 0

摘要

本研究借鉴Flow理论和难忘的旅游体验，探讨Flow、新奇感和人际互动之间的关系，以及对旅行者满意度和记忆的影响。通过将混合方法和关键事件技术应用于一生一次的休闲体验，550名游客回忆了他们的经历。研究结果表明，流量对游客的满意度和体验记忆有着直接而积极的影响。研究结果强调了新颖性和人际互动在产生正向流动中的作用。然而，新奇感和人际互动在预测记忆和满意度方面并没有那么重要。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Once-in-a-lifetime leisure experiences (OLLE): The role of Flow, novelty, and interpersonal interaction on tourists’ satisfaction and memories

Drawing on Flow theory and memorable tourism experience, this study explores the relationships between Flow, novelty, and interpersonal interaction and the impact on travelers’ satisfaction and memories. By applying a mixed-method approach and the critical incident technique to a once-in-a-lifetime leisure experience, 550 tourists recalled their experiences. The results reveal that Flow has a direct and positive influence on tourists’ satisfaction and memories of the experience. The findings highlight the role of novelty and interpersonal interaction in producing positive Flow. However, novelty and interpersonal interaction did not come out as significant to predict memories and satisfaction.

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来源期刊

Journal of Vacation Marketing Multiple-

CiteScore

9.70

自引率

15.70%

发文量

期刊介绍： Journal of Vacation Marketing is a fully peer reviewed international journal that publishes original research and review articles on topics relating to the marketing of destinations and businesses/organisations involved in the wider tourism, hospitality and events industries. Its objective is to provide a forum for the publication of refereed academic papers and reviewed practitioner papers which are of direct relevance to industry, while meeting the highest standards of intellectual rigour.