Crisis remote learning during the COVID-19 pandemic: a global case study in tourism

ABSTRACT This case study demonstrates the successful application of online learning theories and principles during the COVID-19 pandemic which was the world’s largest experiment in remote learning. It examines the challenges, opportunities, and constraints to effective teaching and learning during this unprecedented time from the perspective of the educators and students, as well as the lessons learned. The case study is of a Tourism Management course that necessarily had to be taught asynchronously in 21 countries representing 10 different time zones. The primary Civic Competency assignment formerly designed locally had to pivot to being completed globally due to the COVID-19 pandemic. The case study illustrates the importance of innovation, resilience, risk-taking, and supporting resources in navigating a crisis and the opportunity to increase the global awareness of students.