DIGITALIZATION IN AIRCRAFT MAINTENANCE PROCESSES

Aircraft maintenance is considered as one of the major expenditures of aircraft operating costs. Notwithstanding that the new aircrafts, engines, and aircraft hard time parts became more durable and maintainable, the maintenance cost is still too high as against other costs like fuel and operational crews. Moreover, aircraft maintenance should be carried out with a high level of safety and security standards. All aircraft maintenance operations are subject to regulations by regulatory authorities. Such authorities can be attributed to European Union Aviation Safety Agency (EASA), Federal Aviation Administration (FAA) and National Civil Aviation Authorities (NAA). The last two decades have become a turning point in the transition from the paper form of the introduction of accounting for aircraft maintenance technical operations into electronic systems, despite all the difficulties associated with these procedures. Such difficulties are not limited to regulatory authorities, personnel training and investment which is case-sensitive for small companies. Similar to all other sectors of logistics and transportation, digitalization can be one of the key engines of change in aviation, especially in the aviation maintenance; thus, the study of digitalization effects on aircraft maintenance processes at present is an important factor for improving the maintenance processes and reducing the cost of aircraft maintenance. The objective of this research is to define the ability of aircraft maintenance and repair organizations to transform their processes. To that end, a data collection method in the form of a survey was implemented within Maintenance, Repair and Overhaul Organizations (MRO) and among aircraft maintenance engineers. The survey results demonstrate that the aircraft maintenance industry is not yet fully prepared for moving into digitalization in aircraft maintenance processes. However, at the same time, the study indicates the readiness of the personnel involved in the industry to improve themselves and their skills. The industry should invest in the improvement of safety and quality of tasks subject to digitalization by means of development of reliable software/hardware, and provide suitable training for safety and quality personnel.