释放聊天机器人在商业中的潜力:一项文献计量分析

Q2 Economics, Econometrics and Finance
J. Ramya, S. Alur
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引用次数: 1

摘要

聊天机器人正日益成为社交生活的基本组成部分。它们允许我们使用互联网以更复杂的方式进行交流。研究聊天机器人以全面了解其发展、趋势、影响和在该领域的进步至关重要。本文对使用R bibliometrix工具和SPAR-4协议进行的聊天机器人研究进行了文献计量学分析。该分析包括2005年至2021年间发表的805篇学术文章,这些文章来自科学网和Scopus数据库。进行了概念、智力和社会结构分析,以分析有影响力的作者、期刊和文献。研究表明,在疫情期间,聊天机器人在商业中的应用加速了。这些发现还强调了在聊天机器人设计线索、用户体验、与人类代理合作的聊天机器人以及聊天机器人道德和隐私等领域进行研究的大量机会。这项研究的发现为从业者、政策制定者、开发人员和研究人员提供了宝贵的见解,以了解聊天机器人研究的现状,并确定有前景的未来研究方向。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Unleashing the potential of chatbots in business: A bibliometric analysis
Chatbots are increasingly becoming a fundamental part of social life. They allow us to communicate in more sophisticated ways using the internet. It is crucial to study chatbots to gain comprehensive insights into their developments, trends, impact, and advancement in the field. This paper presents a bibliometric analysis of chatbot research conducted using the R bibliometrix tool and SPAR-4 protocol. The analysis includes 805 scholarly articles published between 2005 and 2021, collected from the Web of Science and Scopus databases. A conceptual, intellectual, and social structure analysis was conducted to analyse impactful authors, journals, and documents. The study reveals that adoption of chatbots in business accelerated during the pandemic period. The findings also highlight a plethora of opportunities for research in areas like chatbot design cues, user experience, chatbots in collaboration with human agents, and chatbot ethics and privacy. This study's findings provide valuable insights for practitioners, policymakers, developers and researchers to understand the current state of the chatbot research landscape and to identify promising future research directions.
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来源期刊
Business Information Review
Business Information Review Economics, Econometrics and Finance-Economics, Econometrics and Finance (miscellaneous)
CiteScore
2.50
自引率
0.00%
发文量
22
期刊介绍: Business Information Review (BIR) is concerned with information and knowledge management within organisations. To be successful organisations need to gain maximum value from exploiting relevant information and knowledge. BIR deals with information strategies and operational good practice across the range of activities required to deliver this information dividend. The journal aims to highlight developments in the economic, social and technological landscapes that will impact the way organisations operate. BIR also provides insights into the factors that contribute to individual professional success.
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