产品质量专员,信息质量与媒体信任,在苏拉卡塔的MITRA UM KM GO-FOOD有回购意向

Septi Kurnia Prastiwi, Rabia Rabia, Renanda Bagus
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引用次数: 2

摘要

本研究旨在探讨影响Go食品复购意愿的因素。怀疑影响回购意愿的两个变量是产品质量和以信任为中介的信息质量。本研究的设计是对Solo的一个go jek用户群体的调查方法,样本量为100名受访者,抽样方法有目的地抽取一份包含12个指标问题的问卷。测试结果的有效性、可靠性和经典假设测试支持继续研究。通径分析结果表明,可变的产品质量对信任和回购意愿没有显著影响,但可变的信息质量可以与信任和因变量回购意愿呈正相关。检验变量信任度可以作为中介变量产品质量对回购意愿的影响,通过sobel检验得出变量信任度显著作为中介变量的结果。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
PERAN PRODUCT QUALITY, INFORMATION QUALITY DENGAN MEDIASI TRUST TERHADAP REPURCHASE INTENTION PADA MITRA UMKM GO-FOOD DI SURAKARTA
This study aims to examine the factors that may affect repurchase intention for Go food product. Two variables suspected to affect the repurchase intention are product quality and information quality with trust as mediation. The design of this study is survery method with a population of go jek user in Solo, with sample size of 100 respondents, the sampling methods purposive sampling a questionnaire with 12 indicators questions. Test results validity, reliability and classic assumption test support for continuing research. Path analysis get the result that variable product quality not significantly affect trust and repurchase intention, but variable information quality can affect positively and significantly related to trust and the dependent variable repurchase intention. To examine variable trust can be mediator variable product quality  to repurchase intention, evidence by sobel test and get the result that variable trust significantly as mediator variable.
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