Leveraging open data for reference services delivery in academic libraries

Purpose Librarians play a critical role in curating, organizing and facilitating access to open data (OD) resources, supporting research, learning and information dissemination. This study aims to explore the use of OD for reference services delivery in academic libraries. It is believed that the concept of OD in librarianship refers to the practice of making publicly available data freely accessible, usable and shareable by anyone. Design/methodology/approach This research examined how the utilization of OD may affect library services and operations. This paper used the systematic review of literature to answer the research questions; hence, it was a desk study. Findings Given that there has been recently a research shift in linking OD to library metadata, this study revealed some interesting findings. More specifically, it discovered that incorporating OD into reference services can provide several benefits and enhance the quality and relevance of the information provided to library users. In addition, this paper reported that OD enriches reference services by providing comprehensive, current and interdisciplinary information, supporting evidence-based research, enabling data visualization and analysis, fostering community engagement and promoting innovation. Originality/value This paper proposes that libraries that possess extensive collections are in a favorable position to embrace the shift toward becoming OD and open big data libraries. It is also believed that academic libraries, through reference services, meet the challenge of providing access to their institutional repositories by holding many sets of data in various formats and providing various interfaces, developing metadata systems for various data streams, supporting all ecosystems of software and data products for reformatting and reusing large and complex data, and support for data sets identifiers. By actively engaging with OD, librarians can play a vital role in facilitating access to information and promoting the use of open knowledge for academic pursuits.