体验品牌与品牌形象对品牌忠诚的影响:信任品牌的中介作用

Annisa Marliawati, Dwi Cahyaningdyah
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引用次数: 25

摘要

本研究旨在透过品牌信任检视品牌体验与品牌形象对品牌忠诚的影响。本研究的人群是Ijjah_Collection在印度尼西亚通过Shopee的客户。本研究的样本包括116名受访者,采用非概率方法。收集数据的方法采用问卷调查,然后使用IBM SPSS统计22程序进行路径分析。本研究结果显示:(1)品牌体验对品牌忠诚有正向显著影响;(2)品牌形象对品牌忠诚有正向影响,但不显著;(3)品牌体验通过品牌信任对品牌忠诚有正向显著影响;(4)品牌形象通过品牌信任对品牌忠诚有正向显著影响;(5)品牌信任对品牌忠诚有正向显著影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Impacts the Brand of Experience and Brand Image on Brand Loyalty: Mediators Brand of Trust
This study is to examine the effect of brand experience and brand image on brand loyalty through brand trust. The population of this study is Ijjah_Collection customer via Shopee in Indonesia. The sample of this study consisted of 116 respondents using non-probability method. The method of collecting the data used questionnaire roomates then Analyzed using path analysis with IBM SPSS Statistics 22 program. The results of this study Showed: (1) brand experience has a positive and significant effect on brand loyalty, (2) brand image has a positive effect, but is not significant on brand loyalty, (3) brand experience has a positive effect and signficant on brand loyalty through brand trust, (4) brand image has a positive and significant effect on brand loyalty through brand trust, (5) brand trust has a positive and significant effect on brand loyalty.
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