Handheld Technology Selection, Evaluation, and Risk Mitigation Using Stochastic Analytical Hierarchical Process: A Standardization of the Request for Proposal Process

Abstract Organizations deploying ruggedized handhelds experience complex device selection processes. The engineering manager-led decision-making process combines device-to-task fit and field service life. This selection process includes request for proposal processes, vendor negotiations, and device selection. The lengthy depreciation lifecycle often ensures a different practitioner team is organized to choose each new device iteration. A stochastic Analytical Hierarchy Process (AHP) is introduced for device selection. A criterions-derived list from real-world data contrasting ruggedized solutions is proposed illustrating the stochastic AHP process. Results indicate the most preferred device. Scenario-specific selection cases based on work culture, environment, and function are represented through sensitivity analyses.