“只是让你知道……”的补充材料低估了别人对建设性反馈的渴望

IF 6.4 1区 心理学 Q1 PSYCHOLOGY, SOCIAL
Nicole Abi-Esber, Jennifer Abel, J. Schroeder, F. Gino
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引用次数: 0

摘要

人们经常避免给别人反馈,即使它可以帮助立即解决问题。事实上,在一项试验性的实地研究中(N=155),只有2.6%的人向调查管理者反馈说,管理者的脸上有食物或记号笔。五个实验(N= 1984)确定了缺乏反馈的可能原因:人们低估了别人对建设性反馈的渴望程度。我们研究了人们可能低估他人对反馈的渴望的两个原因:对自己经历的考虑(例如,预期给予反馈的不适或与接受者的关系受到伤害)和/或对接受者经历的考虑(例如,预期接受反馈的不适或反馈没有价值)。在实验1中,参与者低估了他人在多种情况下对反馈的渴望。当参与者回忆给予反馈时(实验2),当参与者在实验室向他们的关系伙伴提供实时反馈时(实验3),这种低估仍然存在。实验4测试了两种干预措施,以使反馈者更准确:站在接收者的角度(让反馈者更多地考虑接收者的经历)或让其他人提供反馈(让反馈者更少地考虑自己的经历)。两种干预都能更准确地估计接受者对反馈的渴望,但换位思考干预提高的准确性最高。最后,实验5表明,低估他人对反馈的渴望与在公开演讲比赛中给出较少的反馈和反馈接受者的表现改善较少有关。人们倾向于低估他人对反馈的渴望,这可能会导致他们隐瞒可能有用的反馈。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Supplemental Material for “Just Letting You Know … ” Underestimating Others’ Desire for Constructive Feedback
People often avoid giving feedback to others even when it would help fix a problem immediately. Indeed, in a pilot field study (N=155), only 2.6% of individuals provided feedback to survey administrators that the administrators had food or marker on their faces. Five experiments (N=1,984) identify a possible reason for the lack of feedback: people underestimate how much others want to receive constructive feedback. We examine two reasons why people might underestimate others’ desire for feedback: considerations about their own experience (e.g., anticipating discomfort giving feedback or a harmed relationship with the receiver) and/or considerations about the receiver’s experience (e.g., anticipating discomfort receiving feedback or the feedback not being valuable). In Experiment 1, participants underestimated others’ desire for feedback across multiple situations. This underestimation persisted when participants recalled giving feedback (Experiment 2) and when participants gave live feedback to their relationship partners in the laboratory (Experiment 3). Experiment 4 tests two interventions to make feedback-givers more accurate: taking the receiver’s perspective (making feedback-givers consider the receiver’s experience more) or having someone else provide the feedback (making feedback-givers consider their own experience less). Both interventions led to more accurate estimates of receivers’ desire for feedback, but the perspective-taking intervention increased accuracy most. Finally, Experiment 5 showed that underestimating others’ desire for feedback was associated with giving less feedback in a public speaking contest and less improvement in the feedback-receiver’s performance. People’s tendency to underestimate others’ desire for feedback can lead them to withhold feedback that could be helpful.
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来源期刊
CiteScore
12.70
自引率
3.90%
发文量
250
期刊介绍: Journal of personality and social psychology publishes original papers in all areas of personality and social psychology and emphasizes empirical reports, but may include specialized theoretical, methodological, and review papers.Journal of personality and social psychology is divided into three independently edited sections. Attitudes and Social Cognition addresses all aspects of psychology (e.g., attitudes, cognition, emotion, motivation) that take place in significant micro- and macrolevel social contexts.
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