危机是机遇、破坏和暴露:通过数字技术探索危机的应急反应

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Manos Gkeredakis , Hila Lifshitz-Assaf , Michael Barrett
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引用次数: 53

摘要

我们生活在一个科技发达的时代,近年来对数字技术的依赖日益明显,同时也面临着日益频繁的极端危机和全球危机。像COVID-19大流行这样的危机正在对我们的社会、组织和个人产生重大影响,并极大地改变了数字技术的使用和依赖。数字技术用于应对危机的方式是新颖的,但在理论上还没有得到很好的理解。为了探索数字技术在危机期间的各种用途和影响,我们建议将危机视为(1)机会,(2)破坏和(3)暴露。将危机视为机遇,揭示了数字技术如何使实验和加速创新成为可能,同时也带来了协调挑战和实施风险。将危机视为颠覆,凸显了数字技术如何使组织和职业实践快速转移到新的数字空间,实现工作连续性,但可能扭曲工作实践并带来过度依赖的挑战。最后,危机暴露了数字不平等的社会影响,并为我们所有人带来了道德困境。我们利用这三个视角来揭示数字技术在2019冠状病毒病危机中的不同用途,并为更广泛地研究危机提出新的途径。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Crisis as opportunity, disruption and exposure: Exploring emergent responses to crisis through digital technology

We live in a technologically advanced era with a recent and marked dependence on digital technologies while also facing increasingly frequent extreme and global crises. Crises, like the COVID-19 pandemic, are significantly impacting our societies, organizations and individuals and dramatically shifting the use of, and dependence on, digital technology. The way digital technology is used to cope with crises is novel and not well understood theoretically. To explore the varied uses and impact of digital technologies during crises, we propose to view crisis as (1) opportunity, (2) disruption, and (3) exposure. Examining crisis as opportunity reveals how digital technologies enable experimentation and accelerate innovation while raising coordination challenges and risky implementation. Viewing crisis as disruption highlights how digital technologies enable the rapid shifting of organizational and occupational practices to new digital spaces, allowing work continuity, yet potentially distorting work practices and raising challenges of over-dependence. Finally, crisis exposes the societal implications in making visible and exposing digital inequalities and producing moral dilemmas for us all. We use these three perspectives to shed light on the varied uses of digital technologies in the COVID-19 crisis and suggest new avenues for research on crises more broadly.

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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
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