Zilan Gong, Joseph “Mick” La Lopa, Susan E. Gordon
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Improving perceptions of employment conditions: an exploratory study of employee engagement in Chinese economy hotels
Abstract The purpose of this study was to determine whether there were employee engagement constructs embedded within a mandatory standard employee job satisfaction checklist given annually to Chinese hotel workers. Data were obtained from 13,573 employees working at 882 Chinese economy hotels. An exploratory factor analysis discovered four employee engagement constructs, namely: organizational commitment, perceptions of employee conditions, coworker relations, and supervisor-employee relations. Among these, perceptions of employment conditions and supervisor-employee relations were highly correlated. Subsequent hierarchical regression analyses revealed a model that strongly explained the variance in perceived employment conditions. These findings produced a meaningful way for hotel companies to gain a better understanding of how to improve employee engagement and improve employees’ working conditions.
期刊介绍:
The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement