Bureaucratie de guichet et hybridité au ministère des Affaires municipales et de l'Habitation

Little research has been done about the street-level bureaucracy phenomenon from the standpoint of the consequences of professionals' activity on the organization. How can street-level bureaucracy help to influence a department's structure? Can we draw a parallel between street-level bureaucracy and hybridity? This study focuses on these phenomena within Quebec's Department of Municipal Affairs and Housing. The authors observe that a set of factors is contributing to ensure a certain weight to this street-level bureaucracy, mainly comprised of professional staff, which induces phenomena of structural and institutional hybridity.