是什么激励和满足沙特阿拉伯利雅得的住宿员工？

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-03-09 DOI:10.1080/15332845.2020.1737765

M. Kesgin, Y. Hsieh, Abdulaziz Alqusayer

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引用次数: 1

摘要

酒店业依靠积极进取的员工来提供优质的服务。沙特阿拉伯酒店雇佣的劳动力的多样性使得很难激励和满足员工。本研究通过调查沙特阿拉伯利雅得的激励和满足酒店员工的因素，扩展了先前的研究。良好的工资、工作保障、晋升和发展的机会是三个最重要的激励因素。利雅得的酒店员工对自己的工作成就、酒店的位置和工作班次都很满意，但对工作量和工资不满意。讨论了本研究的意义。

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What motivates and satisfies lodging employees in Riyadh, Saudi Arabia?

Abstract The hotel industry relies on motivated employees to deliver quality service. The diversity of the labor force employed at hotels in Saudi Arabia makes it difficult to motivate and satisfy employees. This study extends previous studies by investigating the factors that motivate and satisfy hotel employees in Riyadh, Saudi Arabia. Good wages, job security, and opportunities for advancement and development are the three most important motivators. Hotel employees in Riyadh are satisfied with their work accomplishment, location of the hotel, and work shifts but are dissatisfied with the workload and the pay they receive. Implications of the study are discussed.

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement