Xinyu Liu, Long-Zeng Wu, Yijiao Ye, Luanyu Liu, Xuan-Mei Cheng
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Green-eyed coworkers in service organizations: The impact of being envied by coworkers on employee service outcomes
This research examined whether, how, and when being envied by coworkers influences employee service outcomes in the service context. Drawing upon self-determination theory (SDT), we tested a moderated-mediation model using a sample of 217 frontline service employees in two Chinese hotels. By focusing on the envied targets, our research demonstrates that being envied by coworkers negatively influences the targets’ service performance and proactive customer service performance (PCSP). Moreover, relatedness need satisfaction mediates the influence of being envied by coworkers on service performance and PCSP. Furthermore, employee interpersonal sensitivity strengthens the direct effect of being envied by coworkers on relatedness need satisfaction, and the indirect effects of being envied by coworkers on service performance and PCSP through relatedness need satisfaction. The present study provides new theoretical insights for future studies and managerial implications for service organizations.
期刊介绍：
The Asia Pacific Journal of Management publishes original manuscripts on management and organizational research in the Asia Pacific region, encompassing Pacific Rim countries and mainland Asia. APJM focuses on the extent to which each manuscript addresses matters that pertain to the most fundamental question: “What determines organization success?” The major academic disciplines that we cover include entrepreneurship, human resource management, international business, organizational behavior, and strategic management. However, manuscripts that belong to other well-established disciplines such as accounting, economics, finance, marketing, and operations generally do not fall into the scope of APJM. We endeavor to be the major vehicle for exchange of ideas and research among management scholars within or interested in the broadly defined Asia Pacific region.Key features include:
Rigor - maintained through strict review processes, high quality global reviewers, and Editorial Advisory and Review Boards comprising prominent researchers from many countries.
Relevance - maintained by its focus on key management and organizational trends in the region.
Uniqueness - being the first and most prominent management journal published in and about the fastest growing region in the world.
Official affiliation - Asia Academy of ManagementFor more information, visit the AAOM website:www.baf.cuhk.edu.hk/asia-aom/ Officially cited as: Asia Pac J Manag
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