香港机构的服务创新:设计思维实践的推动者和挑战

IF 3.7 3区 管理学 Q2 MANAGEMENT
Nikolina Dragičević, Tomislav Hernaus, Rongbin W. B. Lee
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引用次数: 1

摘要

东亚的实践者渴望从事设计思维(DT)实践——一种主要在西方文化中发展和使用的以人为中心的创新方法——可能会经历“文化冲突”或“文化不适应”,这可能会抑制对DT逻辑的接受。为了深入这个尚未开发的领域,本定性研究探讨了香港组织在实现服务创新方面有效的数据挖掘实践的推动因素和挑战。基于十几次深入访谈,我们确定了许多社会文化和制度的推动因素和挑战,我们根据吉登斯提出的结构理论的假设来解释这些因素。我们从实践的角度对认知行为进行概念化和实证研究,为研究认知行为的语境前因提供了一个新的视角。具体而言,研究结果表明,从事DT实践的选择受到文化特征的影响,这些影响超越了西方视角和以前的DT研究。从实践的角度来看,我们的研究告诉决策者和管理者,在组织服务创新时,文化敏感性和人性化数字化转型的重要性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Service innovation in Hong Kong organizations: Enablers and challenges to design thinking practices

East-Asian practitioners aspiring to engage in the design thinking (DT) practice—a human-centred approach to innovation developed and primarily used in Western cultures—may experience a “cultural clash” or “cultural misfit” that may inhibit the acceptance of DT logic. To tap into this still underexplored terrain, this qualitative study explores the enablers and challenges of effective DT practice in achieving service innovation in Hong Kong organizations. Based on a dozen in-depth interviews, we identified numerous sociocultural and institutional enablers and challenges, which we interpreted based on the postulates of structuration theory proposed by Giddens. Our conceptualization and empirical investigation of DT through a practice lens offers a new perspective when studying the contextual antecedents of DT. Specifically, the findings show that the choice to engage in DT practice is shaped by cultural specifics in the plurality of influences that move beyond the Western perspective and previous DT studies. From a practical point of view, our research informs policymakers and managers about the importance of being culturally sensitive and humanizing digital transformation when organizing service innovation.

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来源期刊
CiteScore
7.70
自引率
11.40%
发文量
57
期刊介绍: Creativity and Innovation Management bridges the gap between the theory and practice of organizing imagination and innovation. The journal''s central consideration is how to challenge and facilitate creative potential, and how then to embed this into results-oriented innovative business development. The creativity of individuals, coupled with structured and well-managed innovation projects, creates a sound base from which organizations may operate effectively within their inter-organizational and societal environment. Today, successful operations must go hand in hand with the ability to anticipate future opportunities. Therefore, a cultural focus and inspiring leadership are as crucial to an organization''s success as efficient structural arrangements and support facilities. This is reflected in the journal''s contents: -Leadership for creativity and innovation; the behavioural side of innovation management. -Organizational structures and processes to support creativity and innovation; interconnecting creative and innovative processes. -Creativity, motivation, work environment/creative climate and organizational behaviour, creative and innovative entrepreneurship. -Deliberate development of creative and innovative skills including the use of a variety of tools such as TRIZ or CPS. -Creative professions and personalities; creative products; the relationship between creativity and humour; arts and amp; humanities side of creativity.
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