探索公共组织中的绩效悖论:分析绩效衡量中扭曲行为的预测因素

IF 2.7 4区 管理学 Q2 PUBLIC ADMINISTRATION
Sungjoo Choi, Soonae Park
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引用次数: 2

摘要

学者们认为,公共组织利用量化绩效指标可能会产生意想不到的后果,可能超过绩效衡量的好处。我们研究了目标模糊性与外部控制之间的关系,以及公共组织绩效衡量中的扭曲做法。使用固定效应有序逻辑回归方法对韩国47个中央和地方政府机构的数据进行了分析。结果表明,目标模糊性与绩效衡量中的扭曲行为呈正相关。目标模糊可能会激励公职人员滥用绩效信息,以获得更高绩效评级的奖励。与我们的预期相反,强化外部控制与绩效衡量中的扭曲行为呈负相关且显著。较高的工作自主性与绩效信息的操纵没有显著关联。具有较高内在动机的员工不太可能扭曲绩效指标,而具有较高外在动机的员工更有可能滥用绩效信息来获得更高的绩效评级。从业人员要点为了避免绩效衡量中的潜在扭曲,公共管理人员应根据公共服务的独特特点,采用精细的绩效衡量模型。需要制定和妥善管理多套措施,以应对复杂的政治环境,这些环境涉及不同的关键价值观和政策过程中的利益攸关方,以及公共服务产品和结果的性质。在衡量绩效的过程中加强行为控制也是必要的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Exploring performance paradox in public organizations: Analyzing the predictors of distortive behaviors in performance measurement
Scholars have argued that utilization of quantitative performance indicators by public organizations could generate unintended consequences that might outweigh the benefits of performance measurement. We examined the relationships between goal ambiguity and external control, and distortive practices in performance measurement in public organizations. The data from 47 agencies of the central and local governments in Korea were analyzed using fixed-effect ordered logistic regression methods. The results showed that goal ambiguity was positively and significantly associated with distortive practices in performance measurement. Goal ambiguity may incentivize public employees to misuse performance information to obtain rewards for higher performance ratings. Contrary to our expectation, reinforced external control was negatively and significantly related to distortive behaviors in performance measurement. Higher work autonomy was not significantly associated with manipulation of performance information. Employees with higher intrinsic motivation were less likely to distort performance measures, whereas the ones with higher extrinsic motivation were more likely to misuse performance information to achieve higher performance ratings. Points for practitioners To avoid the potential distortions in performance measurement, public managers should adopt a refined measurement model of performance customized to the unique characteristics of public services. Multiple sets of measures need to be developed and managed properly to respond to complex political environments which involve different key values and the stakeholders in the policy processes, and the nature of public service products and outcomes. Reinforced behavioral control in the process of measuring performance will also be necessary.
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来源期刊
CiteScore
6.10
自引率
4.30%
发文量
0
期刊介绍: IRAS is an international peer-reviewed journal devoted to academic and professional public administration. Founded in 1927 it is the oldest scholarly public administration journal specifically focused on comparative and international topics. IRAS seeks to shape the future agenda of public administration around the world by encouraging reflection on international comparisons, new techniques and approaches, the dialogue between academics and practitioners, and debates about the future of the field itself.
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