雇员对风险的感知和态度的前因:埃及旅游和酒店业的经验

IF 2.6 4区 管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM
Abdallah M. Elshaer, Asmaa M. Marzouk, G. Khalifa
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引用次数: 11

摘要

摘要员工对旅游业和酒店业的风险有不同的看法和态度,他们往往会将自己置于危险境地或使他人受到伤害,从而承担风险或规避风险。因此,本文试图确定埃及酒店和旅行社中形成他们对风险的感知和态度的前因,并考察风险感知的中介作用。该研究的主要优势之一是受访者匹配的数据,这些数据来自18家私人酒店和22家旅行社。因此,基于横向隔离,该研究的目标样本是非行政责任职业。研究结果显示,员工积累的信念和知识对风险感知和风险态度有积极影响。重要的是,风险感知在识别的结构和员工的风险态度之间起着中介作用。这项研究的独创性在于它试图分析员工的感知和态度,而不是游客或顾客,并关注两个见证人为风险的目的地区域。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Antecedents of Employees’ Perception and Attitude to Risks: The Experience of Egyptian Tourism and Hospitality Industry
ABSTRACT Employees have different perceptions and attitudes toward risks linked to the industry of tourism and hospitality and tend to be risk-taking or risk-averse by putting themselves in risky situations or exposing others to harm. Therefore, this paper tries to identify the antecedents that form their perceptions and attitudes to risks in Egyptian hotels and travel agencies and examines the mediating role of risk perception as well. One of the study’s key advantages is the respondent-matching data, derived from 18 privately-owned hotels and 22 travel agencies. As a result, based on horizontal segregation, the study’s target sample was non-administrative responsibility occupations. Findings revealed that employees’ accumulated beliefs and knowledge were found to have a positive impact on risk perception and risk attitude. Importantly, risk perception plays a mediating role between the identified constructs and employees’ risk attitudes. The originality of this study lies in its attempt to analyze the perception and attitude of employees, not tourists or customers, and focus on two destination regions that witnessed human-made risks.
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来源期刊
Journal of Quality Assurance in Hospitality & Tourism
Journal of Quality Assurance in Hospitality & Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
7.00
自引率
18.20%
发文量
75
期刊介绍: The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism. The journal aims to publish cutting-edge, empirically and theoretically sound research articles on quality planning, development, management, marketing, evaluation, and adjustments within the field. Readers of the journal stay up-to-date on the latest theory development and research findings, ways to improve business practices, successful hospitality strategies, maintenance of profit requirements, and increasing market share in this complex and growing field. Comprised of conceptual and methodological research papers, research notes, case studies, and review books and conferences the Journal of Quality Assurance in Hospitality & Tourism offers readers examples of real world practices and experiences that involve: -Organizational development and improvement -Operational and efficiency issues -Quality policy and strategy development and implementation -Quality function deployment -Quality experiences in hospitality industry -Service quality improvement and customer satisfaction -Managerial issues, such as employee empowerment & benefits, quality costs, & returns on investment -The role and participation of private and public sectors, including residents -International, national, and regional tourism; tourism destination sites; arid systems of tourism
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