酒店业的职场欺凌、心理困扰和工作投入:自我同情的调节作用

IF 2.9 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM
Elham Anasori, Mohammad Soliman, Carlos Costa
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引用次数: 1

摘要

本研究调查了工作场所欺凌、员工心理困扰和酒店环境中工作投入之间的结构性关联。它还评估了自我同情对职场欺凌和员工心理困扰之间直接路径的调节作用。采用定量方法,PLS-SEM被应用于分析通过调查收集的安塔利亚二星级和三星级酒店全职员工的数据。结果表明,职场欺凌显著预测了员工的心理困扰,并降低了员工的敬业度。此外,员工的心理困扰对他们的敬业度也有显著影响。然而,员工的自我同情并没有显著调节职场欺凌对心理困扰的影响。考虑到自我同情在欺凌行为与员工心理困扰之间的相互作用,研究结果阐明了欺凌行为如何影响员工的心理困扰和工作投入,为相关学者和酒店经营者提供了坚实而有价值的贡献。进一步讨论了局限性和未来的研究。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Workplace bullying, psychological distress, and work engagement in the hospitality industry: The moderating effect of self- compassion
The present study investigates the structural associations between workplace bullying, employee psychological distress, and work engagement within the hospitality setting. It also evaluates the moderating impact of self- compassion on the direct path between workplace bullying and employee psychological distress. Employing a quantitative approach, PLS-SEM has been applied to analyse the data, collected by survey, from full-time employees at 2-star and 3-star hotels in Antalya. The results indicated that workplace bullying significantly predicted psychological distress and deteriorated employee engagement. In addition, there is a significant effect of employees’ psychological distress on their engagement. However, employee self-compassion did not significantly moderate the effect of workplace bullying on psychological distress. The study findings add solid and valuable contributions to concerned scholars and hoteliers by illustrating how bullying behavior could impact employees’ psychological distress and their work engagement, considering the interaction role of self-compassion on the link between bullying behavior on employees’ psychological distress. Limitations and future research are further discussed.
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来源期刊
European Journal of Tourism Research
European Journal of Tourism Research HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
5.00
自引率
8.70%
发文量
50
审稿时长
25 weeks
期刊介绍: The European Journal of Tourism Research is an open access academic journal in the field of tourism, published by Varna University of Management, Bulgaria. Its aim is to provide a platform for discussion of theoretical and empirical problems in tourism. Publications from all fields, connected with tourism such as tourism management, tourism marketing, tourism sociology, psychology in tourism, tourism geography, political sciences in tourism, mathematics, tourism statistics, tourism anthropology, culture and tourism, heritage and tourism, national identity and tourism, information technologies in tourism and others are invited.
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