V. Krajčík, Ota Novotný, M. Civelek, Svetlana Semrádová Zvolánková
{"title":"服务业和制造业中小企业的数字素养与数字化转型活动","authors":"V. Krajčík, Ota Novotný, M. Civelek, Svetlana Semrádová Zvolánková","doi":"10.29036/jots.v14i26.551","DOIUrl":null,"url":null,"abstract":"Digital literacy of the workforce, firms' digital literacy activities for their employees, and firms' stages in the digitalization process are some of the major concerns of SMEs in their digitalization process. Firms that take effective actions for those issues can reduce their concerns in their digital transformation. However, SMEs' digital transformation and digital literacy activities might differ depending on firm-level characteristics. This paper investigates whether SMEs' dynamic capabilities differ depending on their firm-level characteristics, such as firm size and sector. This paper considers digital transformation, digital literacy of workers, and digital literacy activities of SMEs as dynamic capabilities since those activities are included and identified in Resource-Based View (RBV) as dynamic capabilities. The research team employs a telephone survey to collect data. Moreover, the researchers apply purposive sampling techniques to generate research samples. The researchers perform Chi-square test and ANOVA analyses to investigate the differences in 330 small-large, manufacturing, and service SMEs' dynamic capabilities. According to the results, while the digital transformation stages of SMEs do not differ depending on their sector and size, there are significant differences between the digital literacy activities of small-large and manufacturing-service SMEs. They indicate similarities regarding concerns of small-large SMEs for their workers' digital literacy. However, compared to manufacturing SMEs, service firms indicate greater interest in their workers' digital literacy. Country-specific, firm-specific, sector-specific, and executive-specific factors, including market structure, level of financial assets, close interactions with customers, education level, and responsibilities of firm executives, respectively, might explain those results.","PeriodicalId":43795,"journal":{"name":"Journal of Tourism and Services","volume":null,"pages":null},"PeriodicalIF":3.1000,"publicationDate":"2023-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Digital Literacy and Digital Transformation Activities of Service and Manufacturing SMEs\",\"authors\":\"V. Krajčík, Ota Novotný, M. Civelek, Svetlana Semrádová Zvolánková\",\"doi\":\"10.29036/jots.v14i26.551\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Digital literacy of the workforce, firms' digital literacy activities for their employees, and firms' stages in the digitalization process are some of the major concerns of SMEs in their digitalization process. Firms that take effective actions for those issues can reduce their concerns in their digital transformation. However, SMEs' digital transformation and digital literacy activities might differ depending on firm-level characteristics. This paper investigates whether SMEs' dynamic capabilities differ depending on their firm-level characteristics, such as firm size and sector. This paper considers digital transformation, digital literacy of workers, and digital literacy activities of SMEs as dynamic capabilities since those activities are included and identified in Resource-Based View (RBV) as dynamic capabilities. The research team employs a telephone survey to collect data. Moreover, the researchers apply purposive sampling techniques to generate research samples. The researchers perform Chi-square test and ANOVA analyses to investigate the differences in 330 small-large, manufacturing, and service SMEs' dynamic capabilities. According to the results, while the digital transformation stages of SMEs do not differ depending on their sector and size, there are significant differences between the digital literacy activities of small-large and manufacturing-service SMEs. They indicate similarities regarding concerns of small-large SMEs for their workers' digital literacy. However, compared to manufacturing SMEs, service firms indicate greater interest in their workers' digital literacy. Country-specific, firm-specific, sector-specific, and executive-specific factors, including market structure, level of financial assets, close interactions with customers, education level, and responsibilities of firm executives, respectively, might explain those results.\",\"PeriodicalId\":43795,\"journal\":{\"name\":\"Journal of Tourism and Services\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":3.1000,\"publicationDate\":\"2023-06-29\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Tourism and Services\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.29036/jots.v14i26.551\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Tourism and Services","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.29036/jots.v14i26.551","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
Digital Literacy and Digital Transformation Activities of Service and Manufacturing SMEs
Digital literacy of the workforce, firms' digital literacy activities for their employees, and firms' stages in the digitalization process are some of the major concerns of SMEs in their digitalization process. Firms that take effective actions for those issues can reduce their concerns in their digital transformation. However, SMEs' digital transformation and digital literacy activities might differ depending on firm-level characteristics. This paper investigates whether SMEs' dynamic capabilities differ depending on their firm-level characteristics, such as firm size and sector. This paper considers digital transformation, digital literacy of workers, and digital literacy activities of SMEs as dynamic capabilities since those activities are included and identified in Resource-Based View (RBV) as dynamic capabilities. The research team employs a telephone survey to collect data. Moreover, the researchers apply purposive sampling techniques to generate research samples. The researchers perform Chi-square test and ANOVA analyses to investigate the differences in 330 small-large, manufacturing, and service SMEs' dynamic capabilities. According to the results, while the digital transformation stages of SMEs do not differ depending on their sector and size, there are significant differences between the digital literacy activities of small-large and manufacturing-service SMEs. They indicate similarities regarding concerns of small-large SMEs for their workers' digital literacy. However, compared to manufacturing SMEs, service firms indicate greater interest in their workers' digital literacy. Country-specific, firm-specific, sector-specific, and executive-specific factors, including market structure, level of financial assets, close interactions with customers, education level, and responsibilities of firm executives, respectively, might explain those results.
期刊介绍:
Journal of Tourism and Services, established in September 2010, is the international reviewed scientific research journal published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners. The journal publishes high-quality scientific papers and essays with a focus on tourism and service industry development. Together with the scientific part and in order to promote the exchange of current and innovative ideas and stimulating debate, the Journal also includes Reviews of Existing Work or Short Essays, Research Notes, and Research and Industry sections to address important topics and advance theoretical knowledge or thinking about key areas of tourism and services and to allow researchers to present initial findings and reflections or problems concerning fieldwork and research in general.