服务业和制造业中小企业的数字素养与数字化转型活动

IF 3.1 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM
V. Krajčík, Ota Novotný, M. Civelek, Svetlana Semrádová Zvolánková
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引用次数: 1

摘要

劳动力的数字素养、企业员工的数字素养活动以及企业在数字化过程中的阶段是中小企业在数字化进程中的一些主要关注点。针对这些问题采取有效行动的公司可以减少他们在数字化转型中的担忧。然而,中小企业的数字化转型和数字化扫盲活动可能因企业层面的特点而有所不同。本文研究了中小企业的动态能力是否因其企业层面的特征(如企业规模和行业)而异。本文将数字化转型、工人的数字素养和中小企业的数字素养活动视为动态能力,因为这些活动在基于资源的视图(RBV)中被包括并确定为动态能力。研究小组采用电话调查来收集数据。此外,研究人员应用有目的的采样技术来生成研究样本。研究人员进行卡方检验和方差分析,以调查330家大型、制造业和服务业中小企业的动态能力差异。研究结果表明,虽然中小企业的数字化转型阶段没有因行业和规模而异,但大型中小企业和制造业服务业中小企业的数字扫盲活动存在显著差异。它们表明,大型中小企业对其员工数字素养的关注有相似之处。然而,与制造业中小企业相比,服务公司对员工的数字素养表现出更大的兴趣。国家特定、公司特定、行业特定和高管特定因素,包括市场结构、金融资产水平、与客户的密切互动、教育水平和公司高管的责任,可能分别解释了这些结果。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Digital Literacy and Digital Transformation Activities of Service and Manufacturing SMEs
Digital literacy of the workforce, firms' digital literacy activities for their employees, and firms' stages in the digitalization process are some of the major concerns of SMEs in their digitalization process. Firms that take effective actions for those issues can reduce their concerns in their digital transformation. However, SMEs' digital transformation and digital literacy activities might differ depending on firm-level characteristics. This paper investigates whether SMEs' dynamic capabilities differ depending on their firm-level characteristics, such as firm size and sector. This paper considers digital transformation, digital literacy of workers, and digital literacy activities of SMEs as dynamic capabilities since those activities are included and identified in Resource-Based View (RBV) as dynamic capabilities. The research team employs a telephone survey to collect data. Moreover, the researchers apply purposive sampling techniques to generate research samples. The researchers perform Chi-square test and ANOVA analyses to investigate the differences in 330 small-large, manufacturing, and service SMEs' dynamic capabilities. According to the results, while the digital transformation stages of SMEs do not differ depending on their sector and size, there are significant differences between the digital literacy activities of small-large and manufacturing-service SMEs. They indicate similarities regarding concerns of small-large SMEs for their workers' digital literacy. However, compared to manufacturing SMEs, service firms indicate greater interest in their workers' digital literacy. Country-specific, firm-specific, sector-specific, and executive-specific factors, including market structure, level of financial assets, close interactions with customers, education level, and responsibilities of firm executives, respectively, might explain those results.
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来源期刊
Journal of Tourism and Services
Journal of Tourism and Services HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
7.80
自引率
16.70%
发文量
14
期刊介绍: Journal of Tourism and Services, established in September 2010, is the international reviewed scientific research journal published by the Center for International Scientific Research of VŠO and VŠPP in cooperation with the following partners. The journal publishes high-quality scientific papers and essays with a focus on tourism and service industry development. Together with the scientific part and in order to promote the exchange of current and innovative ideas and stimulating debate, the Journal also includes Reviews of Existing Work or Short Essays, Research Notes, and Research and Industry sections to address important topics and advance theoretical knowledge or thinking about key areas of tourism and services and to allow researchers to present initial findings and reflections or problems concerning fieldwork and research in general.
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