服务化的战略价值：质量管理视角

Q2 Business, Management and Accounting

Quality Management Journal Pub Date : 2021-10-02 DOI:10.1080/10686967.2021.1962774

Muratcan Erkul, Subhajit Chakraborty, Hale Kaynak

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引用次数: 2

摘要

摘要我们提出了一种类型学，建议不同行业的制造企业进行不同程度的服务化，以帮助它们提高企业绩效。我们建议，当代制造企业可以从实施质量管理实践中受益，同时在组织上保持创新，并专注于满足客户需求。对各制造企业负责质量实施的高级管理人员的跨国样本进行的聚类分析和MANOVA表明，存在非常高和非常低的服务商，分别享有高和低的企业绩效，从而为我们的类型提供了实证支持。制造企业可以实施所提出的服务化战略来提高其绩效。讨论了研究和实践的意义，并提出了未来的发展方向。

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The strategic value of servitization: A quality management perspective

Abstract We propose a typology suggesting varying extent of servitization for manufacturing firms in different industries that could help them improve their firm performance. We suggest that contemporary manufacturing firms may benefit from implementing quality management practices while being organizationally innovative and staying focused on satisfying their customer needs. Cluster analysis and MANOVA on a cross-country sample of senior managers in charge of quality implementation at various manufacturing firms demonstrated the presence of very high and low servitizers, enjoying high and low firm performance respectively, thereby providing empirical support for our typology. Manufacturing firms can implement the proposed servitization strategies to improve their performance. Research and practice implications are discussed and future directions are offered.

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来源期刊

Quality Management Journal Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

4.50

自引率

0.00%

发文量