ID患者综合康复中心服务质量:基于SERVQUAL模型的描述性研究

Q4 Social Sciences

Journal of Intellectual Disability - Diagnosis and Treatment Pub Date : 2022-02-09 DOI:10.6000/2292-2598.2022.10.01.5

M. Abdullah

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引用次数: 0

摘要

本研究旨在使用SERVQUAL模型调查ID患者综合康复中心的服务质量。128名残疾人的父母受益于综合康复中心。使用在线问卷从目标家长那里收集数据。本研究采用了定量调查研究。自变量是服务质量，而因变量是SERVQUAL模型。根据对家长的评估，结果表明，根据SERVQUAL智障人士模式，综合康复中心（在各个方面）的服务质量与预期之间存在差距。结果表明，SERVQUAL模型是研究ID综合康复中心服务质量的良好模型。

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Quality of Services in the Comprehensive Rehabilitation Centers for Individuals with ID: A Descriptive Study using SERVQUAL Model

This study aimed to investigate the quality of services in the comprehensive rehabilitation centers for individuals with ID using the SERVQUAL model. 128 parents of people with disabilities who benefited from comprehensive rehabilitation centers. An online questionnaire was used to collect data from the target parents. For this study, quantitative survey research was employed. The independent variable is the quality of services, while the dependent variable is the SERVQUAL model. According to the evaluation of parents, results indicated a gap between what was perceived and what was expected quality of services in the comprehensive rehabilitation centers (in all dimensions) in light of the SERVQUAL model for persons with intellectual disabilities. It is concluded that the SERVQUAL model was a good model to investigate the quality of services in the comprehensive rehabilitation centers for individuals with ID.

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来源期刊

Journal of Intellectual Disability - Diagnosis and Treatment Social Sciences-Health (social science)

CiteScore

1.00

自引率

0.00%

发文量

期刊介绍： The journal aims to describe the research work on Intellectual Disability Diagnosis and Treatment in children and adults. It covers not just the technical aspects of the procedures in prenatal, newborn and postnatal screening, but also the impact which the process of testing and treatment has on individuals, parents, families and public-health in general. The journal seeks to publish, but is a not restricted to, Genetic Intellectual Disability Syndromes, using a range of approaches from medicine, psychiatry, psychology, pharmacy, biology, epidemiology, bioinformatics, biopharmaceutical to association and population studies as well as sociological, ethical, philosophical, legal and quality control issues with the ultimate goal of advancing the knowledge on the diagnosis, prevention, and treatment of the Intellectual Disabilities. The journal publishes original research articles, review articles, case reports and short communications(Letter article).