将质量视为家族相似性

IF 3.4 Q2 MANAGEMENT
M. Francis, R. Fisher, Malin Song
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引用次数: 0

摘要

目的为了考虑如何将质量概念化,以提高研究人员和从业者的理解,一些研究人员从本质或必要条件的角度讨论了质量。其他人则基于演员对质量概念的差异,将质量视为个人的和经验的。本文旨在解决这些相互竞争的观点所造成的紧张关系,并为未来质量领域的研究提出一种合适的方法。设计/方法论/方法在许多研究中,研究人员试图从必要条件或二元本体论的角度来理解质量。与此同时,越来越多的研究人员在讨论质量和满足客户期望的同时,强调了其体验性。这项研究调查了如何使用基于家族相似性的概念框架来理解质量。发现没有必要的条件或本质可以概念化或定义质量。这一发现解决了同时寻找共同特征和断言质量是由个人经验创造的紧张关系。研究还强调,质量的性质可能因人、时间和地点而异,也可能在某些方面相同。从家庭相似性的角度来看待质量,可以容纳演员不同的质量观。现象学被认为是一种适当的研究方法,其重点是行动者对其生活世界中的现象的定性不同的理解方式。研究局限性/含义将质量理解为一个属性家族,并将现象学作为方法,为长期存在的研究问题提供了方法上的清晰性。使用本研究中概述的方法,将使任何情况下的质量实证研究都能够稳健且相对快速地进行。它还将根据个人的经历提供一套更具包容性和整体性的意义。实践意义该研究通过更清晰的质量概念为研究人员和从业者提供了重要的见解。其中包括计划和交付更符合客户期望的业务成果的能力。理解通过家庭相似性体验和确定的质量概念,对研究人员和从业者有着明确的启示。独创性/价值观通过家庭相似性的视角理解演员的质量观解决了长期存在的研究问题。将现象学作为一种方法是创新的,因为它是商业领域中一种新兴的研究方法。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Conceptions of quality as family resemblances
Purpose To consider how quality should be conceptualized to improve understanding for researchers and practitioners, some researchers have discussed quality in terms of an essence or necessary condition. Others have regarded quality as individual and experiential, based on differences in actors’ conceptions of quality. This paper aims to resolve the tension caused by these competing views and propose an appropriate method for future research in the area of quality. Design/methodology/approach In many studies, researchers have attempted to understand quality in terms of necessary conditions or through a dualistic ontology. At the same time, an increasing number of researchers have emphasized its experiential nature while discussing quality in conjunction with meeting customers’ expectations. This study investigates how quality can be understood using a conceptual framework based on family resemblances. Findings There is no necessary condition or essence by which quality may be conceptualized or defined. This finding resolves the tension that has arisen from the simultaneous search for a common feature and the assertion that quality is experientially created by individuals. The research also highlights that the nature of quality may differ between people, time and place, or some aspects of it may be the same. Regarding quality in terms of family resemblances accommodates actors’ different conceptions of quality. Phenomenography is proposed as an appropriate research approach with its focus on the qualitatively different ways in which actors make sense of phenomena in their lifeworld. Research limitations/implications Understanding quality as a family of attributes, and using phenomenography as method, provides methodological clarity to long-standing research issues. Using the approaches outlined in this study will enable empirical studies of quality, in any context, to be conducted soundly and relatively quickly. It will also provide a more inclusive and holistic set of meanings based on the experiences of individuals. Practical implications The research provides important insights for researchers and practitioners through clearer conceptions of quality. These include the ability to plan and deliver business outcomes that are more closely aligned with customers’ expectations. Understanding the conceptions of quality, as experienced and determined through family resemblances, has clear implications for researchers and practitioners. Originality/value Understanding actors’ conceptions of quality through the lens of family resemblances resolves long-standing research issues. Using phenomenography as method is innovative, as it is an emerging research approach in the business domain.
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来源期刊
CiteScore
6.00
自引率
7.70%
发文量
21
期刊介绍: The International Journal of Quality and Service Sciences seeks to explore various aspects of quality and services as closely interrelated phenomena in the context of ongoing transformation processes of organizations and societies. Thus the journals'' scope is not limited to micro perspectives of organizational and management related issues. It seeks further to explore patterns, behaviors, processes, mechanisms, principles and consequences related to quality and services in a broad range of organizational and social/global processes. These processes embrace cultural, economic, social, environmental and even global dimensions in order to better understand the past, to better diagnose the current situations and hence to design better the future. The journal seeks to embrace a holistic view of quality and service sector management and explicitly promotes the emerging field of ‘quality and service sciences’.The journal is an open forum and one of the main channels for communication of multi- and inter- disciplinary research and practices.
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