F. Ugwu, Ike E. Onyishi, Emenike N. Anyaegbunam, L. E. Ugwu
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Emotions at work: implications for psychological well-being of prison officers in Nigeria
Rising evidence indicates that surface acting is associated with energy expenditure which siphons resources needed to enhance well-being. We therefore examined the effects of surface acting, emotional exhaustion, and emotional intelligence on psychological well-being in a moderated mediation model. Based on a sample of 307 Nigerian prison officers, results showed that: the direct effect of surface acting on psychological well-being was significant; emotional exhaustion mediated the negative relationship between surface acting and psychological well-being; emotional intelligence moderated the relationship between surface acting and psychological well-being; emotional intelligence moderated the relationship between surface acting and emotional exhaustion; the link between emotional exhaustion and psychological well-being was moderated by emotional intelligence; and the indirect effect of surface acting on psychological well-being via emotional exhaustion was significant. This study has important theoretical and practical implications for service organisations wishing to buffer the deleterious effects of surface acting and emotional exhaustion on psychological well-being.
期刊介绍:
The role of emotion, and its relationship to the body and aesthetics, has emerged as a significant area of research in the field of management and organisational analysis. The IJWOE is unique in that it seeks to draw together different perspectives on the roles that emotion, embodiment and aesthetics increasingly play within the contemporary organisation and beyond. In doing so, it aims to shape and define emerging debates around these issues within both the academic and practitioner communities.