Katherine Hoogesteyn, Brianna L. Verigin, Danielle Finnick, Ewout H. Meijer
{"title":"建立融洽关系:聊天与面对面证人访谈","authors":"Katherine Hoogesteyn, Brianna L. Verigin, Danielle Finnick, Ewout H. Meijer","doi":"10.1002/jip.1609","DOIUrl":null,"url":null,"abstract":"<p>Tactics recommended for rapport-building consist of verbal (e.g., finding common ground or shared experiences) and non-verbal (e.g., affirmations, displaying empathy) behaviours. Most of the research on rapport, however, has examined it in in-person contexts, where both verbal and non-verbal behaviours are present. In this study, we were interested in the effectiveness of rapport-building when conducting online witness interviews via chat, which de-emphasises the use non-verbal rapport behaviours, compared to traditional in-person interviews. Participants (<i>N</i> = 131) experienced a virtual reality (VR) scenario depicting a mock crime and were interviewed either in person or online via the chat function in Skype. Participants perceived rapport more positively when interviewed in person for three measures: <i>attentiveness</i>, <i>trust and respect</i> and <i>expertise</i>. Two other measures, <i>cultural similarity</i> and <i>connected flow</i>, were not perceived differently across interview medium. Participants interviewed online via chat disclosed similar amounts of crime-related information and were just as accurate as participants interviewed in person. We found that in-person interviews yielded better rapport ratings than interviews via chat but were equally productive in terms of the quality of information obtained, as measured by crime-related details and accuracy. If witnesses are to be interviewed via chat, investigators must carefully consider how to compensate for the lack of those non-verbal rapport tactics that influence witnesses' perceptions of <i>attentiveness</i>, <i>trust/respect</i> and investigator's <i>expertise</i>.</p>","PeriodicalId":46397,"journal":{"name":"Journal of Investigative Psychology and Offender Profiling","volume":null,"pages":null},"PeriodicalIF":0.8000,"publicationDate":"2023-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jip.1609","citationCount":"1","resultStr":"{\"title\":\"Rapport-building: Chat versus in-person witness interviews\",\"authors\":\"Katherine Hoogesteyn, Brianna L. Verigin, Danielle Finnick, Ewout H. Meijer\",\"doi\":\"10.1002/jip.1609\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p>Tactics recommended for rapport-building consist of verbal (e.g., finding common ground or shared experiences) and non-verbal (e.g., affirmations, displaying empathy) behaviours. Most of the research on rapport, however, has examined it in in-person contexts, where both verbal and non-verbal behaviours are present. In this study, we were interested in the effectiveness of rapport-building when conducting online witness interviews via chat, which de-emphasises the use non-verbal rapport behaviours, compared to traditional in-person interviews. Participants (<i>N</i> = 131) experienced a virtual reality (VR) scenario depicting a mock crime and were interviewed either in person or online via the chat function in Skype. Participants perceived rapport more positively when interviewed in person for three measures: <i>attentiveness</i>, <i>trust and respect</i> and <i>expertise</i>. Two other measures, <i>cultural similarity</i> and <i>connected flow</i>, were not perceived differently across interview medium. Participants interviewed online via chat disclosed similar amounts of crime-related information and were just as accurate as participants interviewed in person. We found that in-person interviews yielded better rapport ratings than interviews via chat but were equally productive in terms of the quality of information obtained, as measured by crime-related details and accuracy. If witnesses are to be interviewed via chat, investigators must carefully consider how to compensate for the lack of those non-verbal rapport tactics that influence witnesses' perceptions of <i>attentiveness</i>, <i>trust/respect</i> and investigator's <i>expertise</i>.</p>\",\"PeriodicalId\":46397,\"journal\":{\"name\":\"Journal of Investigative Psychology and Offender Profiling\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.8000,\"publicationDate\":\"2023-01-20\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://onlinelibrary.wiley.com/doi/epdf/10.1002/jip.1609\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Investigative Psychology and Offender Profiling\",\"FirstCategoryId\":\"102\",\"ListUrlMain\":\"https://onlinelibrary.wiley.com/doi/10.1002/jip.1609\",\"RegionNum\":4,\"RegionCategory\":\"心理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"CRIMINOLOGY & PENOLOGY\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Investigative Psychology and Offender Profiling","FirstCategoryId":"102","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/jip.1609","RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"CRIMINOLOGY & PENOLOGY","Score":null,"Total":0}
Rapport-building: Chat versus in-person witness interviews
Tactics recommended for rapport-building consist of verbal (e.g., finding common ground or shared experiences) and non-verbal (e.g., affirmations, displaying empathy) behaviours. Most of the research on rapport, however, has examined it in in-person contexts, where both verbal and non-verbal behaviours are present. In this study, we were interested in the effectiveness of rapport-building when conducting online witness interviews via chat, which de-emphasises the use non-verbal rapport behaviours, compared to traditional in-person interviews. Participants (N = 131) experienced a virtual reality (VR) scenario depicting a mock crime and were interviewed either in person or online via the chat function in Skype. Participants perceived rapport more positively when interviewed in person for three measures: attentiveness, trust and respect and expertise. Two other measures, cultural similarity and connected flow, were not perceived differently across interview medium. Participants interviewed online via chat disclosed similar amounts of crime-related information and were just as accurate as participants interviewed in person. We found that in-person interviews yielded better rapport ratings than interviews via chat but were equally productive in terms of the quality of information obtained, as measured by crime-related details and accuracy. If witnesses are to be interviewed via chat, investigators must carefully consider how to compensate for the lack of those non-verbal rapport tactics that influence witnesses' perceptions of attentiveness, trust/respect and investigator's expertise.
期刊介绍:
The Journal of Investigative Psychology and Offender Profiling (JIP-OP) is an international journal of behavioural science contributions to criminal and civil investigations, for researchers and practitioners, also exploring the legal and jurisprudential implications of psychological and related aspects of all forms of investigation. Investigative Psychology is rapidly developing worldwide. It is a newly established, interdisciplinary area of research and application, concerned with the systematic, scientific examination of all those aspects of psychology and the related behavioural and social sciences that may be relevant to criminal.