问我任何问题!:通过图书馆员主导的虚拟办公时间接触在线高等教育学生

Q2 Social Sciences

Journal of Library and Information Services in Distance Learning Pub Date : 2018-09-28 DOI:10.1080/1533290X.2018.1499249

Jen Rempel

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引用次数: 3

摘要

为学生提供同步的研究和参考帮助对于提供远程服务的图书馆来说是一个挑战。虚拟办公时间可以成为克服这一挑战的一种手段，让用户有机会及时寻求需要的帮助。作者在她的母校阿萨巴斯卡大学(Athabasca University)实施了一个由图书管理员领导的虚拟办公时间试点项目。该计划最初受到热烈欢迎，但随着试点的进行，越来越少的顾客利用这项服务。本文探讨了虚拟办公时间试点项目的实施及其成果，并讨论了该试点如何能够更成功地进行。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Ask Me Anything!: Reaching out to Online Students in Higher Education through Librarian-Led Virtual Office Hours

Abstract Offering students synchronous research and reference help can be a challenge for libraries that offer services at a distance. Virtual office hours can be a means of overcoming this challenge, allowing patrons the opportunity to seek timely point-of-need assistance. The author implemented a librarian-led virtual office hours pilot project at her home institution, Athabasca University. The program was initially received enthusiastically, but fewer and fewer patrons availed themselves of the service as the pilot progressed. This paper explores the implementation of the virtual office hours pilot project and its outcomes, and concludes with a discussion of how the pilot could have been more successfully carried out.

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来源期刊

Journal of Library and Information Services in Distance Learning Social Sciences-Library and Information Sciences

CiteScore

1.90

自引率

0.00%

发文量

期刊介绍： The Journal of Library & Information Services in Distance Learning is the first journal to specifically address the issues and concerns of librarians and information specialists in the rapidly growing field of distance education. The issues surrounding the delivery of library services to this population are sufficiently unique so as to require the specialty supplied by this journal. The journal accepts original research, theoretical papers, substantive articles, essays, book and literature reviews, and research reports that cover programs and innovations throughout the international community.