感知有用性和感知风险对网上银行利用的影响(三宝垄市BRI网上银行客户研究)

T. Fahmi, B. Wiratama
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引用次数: 0

摘要

本研究旨在分析消费者感知有用性和感知风险对网上银行使用的影响。本研究的人口是在三宝垄市使用BRI网上银行的银行客户,样本数量为50名受访者,采用有目的的抽样技术。本研究结果显示,同时假设检验的显著性值< 0.05,因此Ho被拒绝。这意味着Ho陈述感知有用性和感知风险变量对三宝朗BRI银行成员的参与有显著影响是被接受的。此外,感知有用性变量的t检验的部分假设为5.949,显著性值< 0.05,因此Ho被拒绝。感知风险变量的检验结果得到count值= 3.925且显著性值< 0.05,则拒绝Ho。这意味着假设(H1)的表现,说明感知有用性和感知风险变量显著影响三宝垄BRI银行的成功是被接受的。本研究的结论是,较高的消费者感知有用性和感知风险将提高网上银行的成功利用。建议未来的研究应考虑影响网上银行使用的其他变量。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Effect of Perceived Usefulness and Perceived Risk to the Utilization of Internet Banking (Study on BRI Internet Banking Customers in Semarang City)
This study aims to analyze the effect of perceived usefulness and perceived risk of consumers to internet banking utilization. The population of this study is the bank’s customers who use BRI’s internet banking in semarang city with the number of samples are 50 respondents by using purposive sampling technique. The result of this study shows that the significance value of simultaneous hypothesis test < 0.05, thus Ho is rejected. It means that Ho stating both perceived usefulness and perceived risk variable significantly affect to the participation of BRI bank members in Semarang city is accepted. In addition, the partial hypothesis of t-test for the perceived usefulness variable is 5.949 with the significance value < 0.05, thus Ho is rejected. The test result of perceived risk variable obtained t count value equal to 3.925 with the significance value <  0.05, then Ho is rejected. It means that the performance of hypothesis (H1) stating the perceived usefulness and perceived risk variable significantly influence to the success of BRI bank in Semarang city is accepted. The conclusion of this study is that the higher perceived usefulness and perceived risk to the consumer will enhance the success of internet banking utilization. The recommendation for  the future research is that they should consider other variables which have effect to the internet banking utilization.
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