酒店组织文化：对员工工作满意度、组织公民行为、服务恢复绩效和离职意愿的影响

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2023-02-27 DOI:10.1080/15332845.2023.2180963

M. Dawson, Priyanko Guchait, Michelle Russen, Xingyu Wang, A. Paşamehmetoğlu

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引用次数: 1

摘要

摘要组织文化仍然是酒店企业成功的决定性因素。本研究借鉴工作调整理论，重点研究了酒店组织文化对酒店员工工作满意度、组织公民行为、服务恢复绩效和离职意愿的影响。采用调查方法，土耳其210名酒店员工提供了调查数据。结果表明，好客文化对离职率、服务恢复绩效、组织公民行为和工作满意度有显著影响，是一个重要的中介因素。研究结果强调了强大的热情好客文化对员工工作态度和工作表现的积极影响的重要性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Hospitality organizational culture: Impact on employee’s job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave

Abstract Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses on hospitality organizational culture and examines its impacts on hospitality employees’ job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave. Using survey methodology, 210 hotel employees in Turkey provided survey data. The results demonstrated significant effects of hospitality culture on turnover, service recovery performance, organizational citizenship behavior, and job satisfaction as a significant mediator. The findings stress the importance of a strong hospitality culture to positively influence employees’ job attitude, and job performance.

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement