Insights into intercultural communication from a global citizenship framework: Voices of South Korean university students

ABSTRACT The aim of this phenomenological study was to explore South Korean university students’ views of the importance of intercultural communication. It also sought to obtain participant recommendations on how to improve awareness of intercultural communication in their personal lives, on campus, and in society. Intercultural communicative competence is becoming increasingly important as the world becomes more interconnected online and through intercultural exchanges that take place in a variety of capacities. This study was conducted during the spring semester of 2020 at a university in central South Korea. Participants included 14 South Korean university students who were enrolled in an intercultural communication class that was conducted online and designed for English language learners. Data comprised individual interviews, a focus group, and essays. Data analysis centred on examining commonalities and key statements made by participants. In terms of why it is important to study intercultural communication, results highlighted the need for people to be understanding and knowledgeable about diverse cultures, have respect for other people and cultures, and ensure that past intercultural conflict does not happen in the future. Students provided a wide range of recommendations for improving their awareness of intercultural communication. This paper concludes with practical implications.