在数字平台生态系统中维持互补性参与:前因、行为和参与轨迹

IF 6.5 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE
Martin Engert, Julia Evers, Andreas Hein, Helmut Krcmar
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引用次数: 3

摘要

数字平台生态系统日益主导着企业软件领域,平台的持久性依赖于互补性的持续参与。然而,对其先行词、互补者对先行词的评价以及互补者参与的表现形式和动态变化的理解有限。因此,随着时间的推移,我们调查了互补商在平台生态系统中的参与情况。我们利用服务研究中的参与者和利益相关者参与来概念化互补性参与(CE),并创建对CE及其在数字平台生态系统中的动态的综合实证理解。我们的嵌入式案例研究建立在对Anubis和Osiris企业软件平台生态系统中的互补者的30个访谈之上。归纳数据分析揭示了五个CE前因:平台资源和规则、平台价值主张、平台代理、客户需求和其他互补者的价值主张。先行词与三种认知行为有关:生成行为、网络行为和同步行为。随着时间的推移,对CE的进一步分析得出了26个不同的序列,代表了稳定和变化的参与轨迹,后者包括选择性参与、增长参与和减少参与等子类别。我们展示了互补者对前因由的评价如何导致行为改变,为认知行为背后的动力学提供了一个新的视角。最后,我们将互补者的评估结果与他们的(不)满意度联系起来,有助于讨论驱动和阻碍CE的因素。研究结果暗示了关于动态平台治理的争论,并告知平台所有者在短期和长期内使用合作和竞争方法。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

Sustaining complementor engagement in digital platform ecosystems: Antecedents, behaviours and engagement trajectories

Sustaining complementor engagement in digital platform ecosystems: Antecedents, behaviours and engagement trajectories

Digital platform ecosystems increasingly dominate the enterprise software domain, and the persistence of platforms depends on the sustained engagement of complementors. However, there is a limited understanding of its antecedents, complementors' evaluation of antecedents and the manifestations and dynamic changes of complementors' engagement. Therefore, we investigate complementors' engagement within platform ecosystems over time. We draw on actor and stakeholder engagement from service research to conceptualise complementor engagement (CE) and create an integrated empirical understanding of CE and its dynamics in digital platform ecosystems. Our embedded case study builds on 30 interviews with complementors in Anubis and Osiris enterprise software platform ecosystems. Inductive data analysis reveals five CE antecedents: platform resources and rules, platform value proposition, platform agents, customer needs and other complementors' value propositions. The antecedents are associated with three CE behaviours: generating, networking and synchronising. Further analysis of CE over time resulted in 26 different sequences representing stable and changing engagement trajectories, the latter comprising selective, growing and abating engagement as subcategories. We show how complementors' evaluations of antecedents lead to behaviour changes, providing a novel perspective on the dynamics underlying CE. Finally, we link complementors' evaluation outcomes to their (dis)satisfaction, contributing to the discussion on what drives and impedes CE. The findings implicate the debate on dynamic platform governance and inform platform owners about using cooperative and competitive approaches in the short and long term.

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来源期刊
Information Systems Journal
Information Systems Journal INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
14.60
自引率
7.80%
发文量
44
期刊介绍: The Information Systems Journal (ISJ) is an international journal promoting the study of, and interest in, information systems. Articles are welcome on research, practice, experience, current issues and debates. The ISJ encourages submissions that reflect the wide and interdisciplinary nature of the subject and articles that integrate technological disciplines with social, contextual and management issues, based on research using appropriate research methods.The ISJ has particularly built its reputation by publishing qualitative research and it continues to welcome such papers. Quantitative research papers are also welcome but they need to emphasise the context of the research and the theoretical and practical implications of their findings.The ISJ does not publish purely technical papers.
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