旅游企业的社会责任与员工依恋：感知的道德领导力、负责任的管理和社区参与的中介作用

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2022-09-28 DOI:10.1080/15332845.2023.2126958

H. Tran, M. Jeon, V. Pham

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引用次数: 0

摘要

摘要本研究考察了(i)旅游业员工如何感知公司的社区参与，(ii)影响员工依恋的因素，以及(iii)员工对公司社区参与的感知如何影响员工依恋。通过对发展中国家越南下龙湾地区119家旅游企业的调查数据，本研究发现企业社会责任实践(道德领导、劳资关系、环境保护和消费者权益保护)影响了员工对企业社区参与的看法。此外，员工感知的社区参与似乎增强了员工与公司的联系。企业社区参与在企业社会责任与员工对企业承诺之间起中介作用。讨论了本研究的理论和管理意义。

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CSR and employee attachment in tourism firms: Perceived ethical leadership, responsible management, and the mediating role of community engagement

Abstract This study examines (i) how tourism employees perceive their firm’s community engagement, (ii) the factors that affect employee attachment, and (iii) how employees’ perception of their firm’s community engagement affects employee attachment. Using the survey data collected from 119 tourism firms in the Ha Long Bay area, Vietnam, a developing country, the study finds that CSR practices (ethical leadership, labor relations, environmental protection and consumer rights protection) affect employees’ perception of their firm’s community engagement. Furthermore, employee-perceived community engagement appears to enhance the employees’ bond with their firm. The firm’s community engagement mediates the relationships between CSR and employees’ commitment toward the firm. The theoretical and managerial implications for the study are discussed.

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement