Modelo diagnóstico empresarial: caso “Fábrica de café y chocolate El Agrario” San Vicente de Chucurí, Santander

espanolCon este trabajo se busco apoyar microempresas industriales del sector cacaotero, que carecian de herramientas de gestion de procesos administrativos y de produccion. En consecuencia, el objetivo de la investigacion fue desarrollar un modelo de diagnostico para la transformacion organizacional y productiva de mipymes con base en metodologias para realizar diagnosticos, caracteristicas y estructura, como insumos para generar una version inicial del modelo. Con este proposito, se identificaron modelos ajustados a la realidad de las mipymes del sector alimentario y se consolidaron variables comunes entre ellos para generar atributos. Se diseno el modelo teorico basado en un enfoque de gestion, ajustado a la realidad del entorno. Se establecio un plan de trabajo que involucro visitas empresariales, para presentacion y realimentacion del modelo, a fin de recopilar informacion util para ajustar y consolidar el modelo de datos. Con este insumo, e identificando requerimientos para definir rutas de transformacion basadas en la autoevaluacion y la planificacion controlada, se construyo un aplicativo para el diagnostico organizacional y de intervencion para la transformacion organizacional. Se tabulo la informacion usando el software de autodiagnostico para la administracion y calidad organizacional de mipymes productoras de alimentos (MQO v1.0–UNAD). Este aplicativo web, desarrollado por los autores, se concibio para su diseno con un enfoque de investigacion cuantitativo, fue aplicado y validado y obtuvo resultados relevantes para conocer el estado de macroprocesos de apoyo, misionales y estrategicos, que generan planes de accion para mejorar indicadores de gestion. EnglishThis work sought to support industrial micro-businesses in the cocoa sector, which lacked administrative and production process management tools. Consequently, the objective of the research was to develop a diagnostic model for organizational and productive transformation of MSMEs based on methodologies to carry out diagnoses, characteristics and structures, as inputs for generating an initial version of the model. For this, models adjusted to the reality of MSMEs in the food sector were identified and common variables among them were consolidated to generate attributes. In this regard, the theoretical model was designed based on a management approach, adjusted to the reality of the environment. For this achievement, a work plan was established that involved business visits for presentation and feedback of the model, collecting useful information to adjust and consolidate the data model. With this input, and identifying requirements to define transformation routes, based on self-evaluation and controlled planning, an application for organizational diagnosis and intervention for organizational transformation was built. The information was tabulated using self-diagnosis software for the administration and organizational quality of food producing MSMEs. (MQO v1.0-UNAD). This web application, developed by the authors, was considered for its design with a quantitative research approach and was applied and validated obtaining relevant results to know the state of support, missionary and strategic macro-processes which generate action plans to improve management indicators.