酒精服务实践:酒吧和餐厅经理调查。

IF 0.8 Q4 Medicine
JOURNAL OF DRUG EDUCATION Pub Date : 2016-12-01 Epub Date: 2017-08-11 DOI:10.1177/0047237917724408
Dawn M Nederhoff, Kathleen M Lenk, Keith J Horvath, Toben F Nelson, Alexandra M Ecklund, Darin J Erickson, Traci L Toomey
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引用次数: 2

摘要

在酒吧和餐馆里,向醉酒的顾客非法销售酒精可能导致过度饮酒。我们调查了酒吧/餐厅经理在减少对醉酒顾客的非法销售方面的做法。我们发现,经理们自信他们可以拒绝为醉酒的顾客提供服务,但不太可能向员工传达必要的信息,告诉他们如何拒绝这种销售。那些同意他们社区内的企业会因为服务过度而被点名的经理,更有可能相信他们可以处理那些被切断酒精服务的顾客。我们的研究表明,酒吧/餐厅经理可能需要培训,以改善他们与员工的沟通,加强执法可能会增加经理在处理醉酒顾客方面的信心。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Alcohol Service Practices: A Survey of Bar and Restaurant Managers.

Excessive alcohol consumption can result from illegal sales to intoxicated patrons at bars and restaurants. We surveyed bar/restaurant managers about their practices in reducing illegal sales to intoxicated patrons. We found that managers were confident that they could refuse service to intoxicated customers but were less likely to have communicated necessary information to their staff on how to refuse such sales. Managers who agreed that a business in their community would be cited for overservice were more likely to be confident that they could handle customers who had been cut off from alcohol service. Our study suggests that bar/restaurant managers may need training to improve their communication with staff and that increased enforcement may lead to an increase in manager confidence in handling intoxicated patrons.

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来源期刊
JOURNAL OF DRUG EDUCATION
JOURNAL OF DRUG EDUCATION EDUCATION, SCIENTIFIC DISCIPLINES-
CiteScore
1.00
自引率
0.00%
发文量
5
期刊介绍: Authoritative, peer-refereed publication affording a wide-ranging coverage of important trends and developments in the drug field. Whatever your area of special interest, the Journal of Drug Education brings timely, helpful information, insights and methodologies that can be adapted to various situations. Look to this Quarterly for critical analyses, innovative approaches, scholarly standards, and clear, concise reports on theoretical, research and programmatic issues.
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