How to seek and destroy the root of quality inconsistency.

Quality inconsistency, whether it exists in products, processes, communication, or services, should serve as a red flag signaling a need to make improvements. More consistency in the workplace can only come through the continual refining of performance. In order for "continual improvement" to become part of the company culture, each person in the organization needs to understand and apply a disciplined step-by-step approach to change. All effective, lasting change comes from the use of problem solving and an effective change process.