“要么加入，要么离开”：平台工作时代心理健康服务提供者的工作质量急剧下降

IF 3.8 3区管理学 Q1 ECONOMICS

Work Employment and Society Pub Date : 2025-10-07 DOI:10.1177/09500170251360175

Hannah Johnston, Nelly Slye

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引用次数: 0

摘要

本文将远程治疗平台置于数字劳动平台的背景下。它探讨了包括工人就业状况、工人自主权和平台控制、用户招聘实践和工作时间灵活性在内的共性，以展示远程治疗平台如何将平台商业模式应用于精神卫生保健。这篇文章以美国东北部一个大城市的精神分析心理治疗师和社会工作者Nelly的第一人称描述，揭示了远程治疗平台如何侵蚀工作质量并增加不稳定性。虽然Nelly的经历以一场成功的工会运动告终，但它也提醒人们，创业文化与培养高质量精神卫生保健的条件之间存在先天的紧张关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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‘Get on Board or Get Off’: Nosediving Job Quality for Mental Health Providers in the Age of Platform Work

This article situates teletherapy platforms within the context of digital labour platforms. It explores commonalities including workers’ employment status, worker autonomy and platform control, user recruitment practices and working time flexibility to show how teletherapy platforms have adopted the platform business model to mental health care. Presenting a first-person account from Nelly, a psychoanalytic psychotherapist and social worker based in a large city in the Northeastern United States, the article reveals how teletherapy platforms erode work quality and increase precarity. While Nelly’s experience ends in a successful unionisation campaign, it also warns of the innate tensions between startup culture and the conditions that foster quality mental health care.

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来源期刊

Work Employment and Society Multiple-

CiteScore

7.90

自引率

13.50%

发文量

期刊介绍： Work, Employment and Society (WES) is a leading international peer reviewed journal of the British Sociological Association which publishes theoretically informed and original research on the sociology of work. Work, Employment and Society covers all aspects of work, employment and unemployment and their connections with wider social processes and social structures. The journal is sociologically orientated but welcomes contributions from other disciplines which addresses the issues in a way that informs less debated aspects of the journal"s remit, such as unpaid labour and the informal economy.