改变自我改变参与:换位思考可以提高对人工智能聊天机器人的披露数量和深度,从而促进心理健康。

IF 3.2 Q1 HEALTH CARE SCIENCES & SERVICES
Frontiers in digital health Pub Date : 2025-09-10 eCollection Date: 2025-01-01 DOI:10.3389/fdgth.2025.1655860
Christopher You, Rashi Ghosh, Melissa Vilaro, Roshan Venkatakrishnan, Rohith Venkatakrishnan, Andrew Maxim, Xuening Peng, Danish Tamboli, Benjamin Lok
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引用次数: 0

摘要

导读:情商高的人工智能聊天机器人越来越多地用于支持大学生的心理健康。然而,由于情感上的障碍和脆弱性,用户往往不愿开放,因此采用仍然有限。改进聊天机器人的设计可能会减少一些障碍,但用户仍然要承担开放和克服脆弱性的情感负担。本研究探讨了换位思考是否可以通过解决潜在的心理障碍来支持用户信息披露。方法:在这项受试者之间的研究中,96名学生与人工智能聊天机器人进行了简短的反思对话。换位思考的参与者定义和想象一个指定的他人的角度,并从这个角度做出回应。对照组参与者提供自我信息,并从自己的角度回答。披露是通过数量(字数)和深度(信息、思想和感觉)来衡量的。额外的即时测量包括准备程度、心理健康的意图以及对聊天机器人和干预的态度。结果:采用换位思考法的参与者所披露的思想和信息的数量、总体深度、思想深度和频率都显著增加。两组在解决心理健康问题的准备程度和意愿方面都有显著改善,但改善幅度没有差异。然而,对照组参与者对干预的怀疑态度明显降低(更好),与人工智能聊天机器人互动的意愿也相对增加。讨论:这项研究强调了换位思考和保持距离如何有助于向支持心理健康的人工智能聊天机器人披露更多信息。我们将探讨这些披露的本质,以及换位思考如何推动准备并丰富披露的内容。这些发现为聊天机器人提供了一种方法,可以唤起更深层次的反思和有效的支持,同时可能减少直接与生成式人工智能系统共享敏感个人自我信息的需求。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

Alter egos alter engagement: perspective-taking can improve disclosure quantity and depth to AI chatbots in promoting mental wellbeing.

Alter egos alter engagement: perspective-taking can improve disclosure quantity and depth to AI chatbots in promoting mental wellbeing.

Alter egos alter engagement: perspective-taking can improve disclosure quantity and depth to AI chatbots in promoting mental wellbeing.

Alter egos alter engagement: perspective-taking can improve disclosure quantity and depth to AI chatbots in promoting mental wellbeing.

Introduction: Emotionally intelligent AI chatbots are increasingly used to support college students' mental wellbeing. Yet, adoption remains limited, as users often hesitate to open up due to emotional barriers and vulnerability. Improving chatbot design may reduce some barriers, but users still bear the emotional burden of opening up and overcoming vulnerability. This study explores whether perspective-taking can support user disclosure by addressing underlying psychological barriers.

Methods: In this between-subjects study, 96 students engaged in a brief reflective conversation with an embodied AI chatbot. Perspective-Taking participants defined and imagined a designated other's perspective and responded from that viewpoint. Control participants provided self-information and responded from their own perspective. Disclosure was measured by quantity (word count) and depth (information, thoughts, and feelings). Additional immediate measures captured readiness, intentions for mental wellbeing, and attitudes toward the chatbot and intervention.

Results: Perspective-Taking participants disclosed significantly greater quantity, overall depth, thoughts depth, and frequencies of high disclosures of thoughts and information. Both groups showed significant improvements in readiness and intention to address mental wellbeing, with no difference in improvement magnitude. However, Control participants reported significantly lower (better) skepticism towards the intervention and greater increases in willingness to engage with AI chatbots comparatively.

Discussion: This study highlights how perspective-taking and distancing may facilitate greater disclosure to AI chatbots supporting mental wellbeing. We explore the nature of these disclosures and how perspective-taking may drive readiness and enrich the substance of disclosures. These findings suggest a way for chatbots to evoke deeper reflection and effective support while potentially reducing the need to share sensitive personal self-information directly with generative AI systems.

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