人手不足酒店的解决方案：比较感知组织支持和感知组织休闲支持的影响

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-09-16 DOI:10.1016/j.ijhm.2025.104440

Tien-Ming Cheng , Mei-Tsun Chen , Ying-Hsin Chu , Tsung-Chun Tsai

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引用次数: 0

摘要

摘要本研究针对台湾酒店业劳工短缺的现状，探讨酒店员工工作投入与工作满意度的关系，并验证组织休闲支持感与组织支持感对两者关系的调节作用。本研究以资源节约理论为基础，对台湾四星级及五星级酒店的453名员工进行问卷调查。结果显示WE与WS呈负相关。pol和POS对WE和WS均有正向影响；然而，只有POLS显著调节了WE对WS的负面影响。POS没有表现出显著的调节作用。基于这些发现，讨论了理论和管理意义，并对未来的研究提出了建议。

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Solutions for understaffed hotels: Comparing the effects of perceived organizational support and perceived organizational leisure support

Given the ongoing labor shortage in Taiwan’s hotel industry, this study investigated the relationship between work engagement (WE) and work satisfaction (WS) among employees in understaffed hotels and verified the moderating effects of perceived organizational leisure support (POLS) and perceived organizational support (POS) on this relationship. Drawing on conservation of resources(COR) theory, a purposive sample of 453 employees from four- and five-star hotels in Taiwan was surveyed. The results revealed a negative relationship between WE and WS. Both POLS and POS positively influenced WE and WS; however, only POLS significantly moderated the negative effect of WE on WS. POS did not exhibit a significant moderating role. Based on these findings, theoretical and managerial implications are discussed, along with suggestions for future research.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.