远程医疗视频会议对医疗工作系统的影响：为持续实践而设计

IF 3.4 2区工程技术 Q2 ENGINEERING, INDUSTRIAL

Applied Ergonomics Pub Date : 2025-09-13 DOI:10.1016/j.apergo.2025.104641

Nicola Green , David Tappin , Tim Bentley

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引用次数: 0

摘要

良好的健康对可持续的社会和经济发展至关重要，改善获得卫生保健的机会有助于实现这一目标。远程医疗是一种可以加强卫生系统的数字技术。一个例子是使用视频会议（VC）连接患者和提供者的医疗保健咨询。尽管利益相关者受益，但将风险投资整合到日常实践中存在挑战，这导致了风险投资服务的失败。本研究在患者安全系统工程倡议（SEIPS） 2.0框架的指导下，调查了VC对新西兰Aotearoa医疗保健工作系统的影响。对专家、医疗保健提供者和患者的访谈（n = 40）以及在三个医疗保健站点的观察表明，使用风险投资具有跨层次的系统影响，包括新的工作方式、变革、人际关系和公平。研究结果表明，以人为中心的设计和系统交互的考虑可以支持持续的风险投资医疗保健，这对未来技术的采用以及系统分析和设计中人体工程学和人为因素的机会都有影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The impact of telehealth videoconferencing on the healthcare work system: designing for sustained practice

Good health is vital for sustainable social and economic development and improving access to healthcare can help progress this goal. Telehealth is a digital technology that can strengthen health systems. One example is healthcare consultations using videoconferencing (VC) to connect patients and providers. Despite stakeholder benefits, there are challenges in integrating VC into routine practice which has led to failed VC services. This study, guided by the Systems Engineering Initiative for Patient Safety (SEIPS) 2.0 framework, investigated the impact of VC on healthcare work systems in Aotearoa New Zealand. Interviews with experts, healthcare providers and patients (n = 40) and observations at three healthcare sites showed that using VC has cross-level system impacts, including new ways of working, change, human connection and equity. The findings suggest human-centred design and consideration of system interactions could support sustained VC healthcare, with implications for future technology adoption and opportunities for ergonomics and human factors in system analysis and design.

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来源期刊

Applied Ergonomics 工程技术-工程：工业

CiteScore

7.50

自引率

9.40%

发文量

248

审稿时长

53 days

期刊介绍： Applied Ergonomics is aimed at ergonomists and all those interested in applying ergonomics/human factors in the design, planning and management of technical and social systems at work or leisure. Readership is truly international with subscribers in over 50 countries. Professionals for whom Applied Ergonomics is of interest include: ergonomists, designers, industrial engineers, health and safety specialists, systems engineers, design engineers, organizational psychologists, occupational health specialists and human-computer interaction specialists.