Janette Edmonds , Sue Hignett , Helen Vosper , Hugh Currie , Paul Bowie
{"title":"COVID-19疫苗接种系统:处于“尖端”的人为因素","authors":"Janette Edmonds , Sue Hignett , Helen Vosper , Hugh Currie , Paul Bowie","doi":"10.1016/j.apergo.2025.104588","DOIUrl":null,"url":null,"abstract":"<div><h3>Purpose</h3><div>To share key learnings from the assessment of a COVID-19 vaccination system in Scotland using a Human Reliability Analysis (HRA) approach.</div></div><div><h3>Method</h3><div>Project data were collected in February 2021 in NHS Ayrshire and Arran (NHSAA) – the regional health authority - using document analysis (Service Delivery Manual, 2020), observations (2 site visits), and workshops (n = 8, with 26 participants). The Systematic Human Error Reduction and Prediction Approach (SHERPA) is a framework for human reliability analysis that can be used as part of a safety assessment or safety case to determine whether the system is ‘safe enough’ and provide recommendations to improve safety by mitigating error potential. In this paper it was used to assess the service delivery system and make recommendations.</div></div><div><h3>Results</h3><div>Many recovery mechanisms and risk control measures had already been implemented by NHSAA. Eighteen issues required additional risk control, grouped into three themes.<ul><li><span>1.</span><span><div>Improve staff training and awareness, and the management of expectations.</div></span></li><li><span>2.</span><span><div>Improve equipment and information provision.</div></span></li><li><span>3.</span><span><div>Implement additional checks and contingencies.</div></span></li></ul></div><div><ul><li><span>1.</span><span><div>Improve staff training and awareness, and the management of expectations.</div></span></li><li><span>2.</span><span><div>Improve equipment and information provision.</div></span></li><li><span>3.</span><span><div>Implement additional checks and contingencies.</div></span></li></ul></div></div><div><h3>Conclusion</h3><div>The findings were used to improve the current service delivery and provide guidance for the safe design and delivery of future rollouts of time-critical public health vaccination programmes.</div></div>","PeriodicalId":55502,"journal":{"name":"Applied Ergonomics","volume":"130 ","pages":"Article 104588"},"PeriodicalIF":3.4000,"publicationDate":"2025-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"COVID-19 vaccination systems: Human Factors at the ‘sharp end’\",\"authors\":\"Janette Edmonds , Sue Hignett , Helen Vosper , Hugh Currie , Paul Bowie\",\"doi\":\"10.1016/j.apergo.2025.104588\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><h3>Purpose</h3><div>To share key learnings from the assessment of a COVID-19 vaccination system in Scotland using a Human Reliability Analysis (HRA) approach.</div></div><div><h3>Method</h3><div>Project data were collected in February 2021 in NHS Ayrshire and Arran (NHSAA) – the regional health authority - using document analysis (Service Delivery Manual, 2020), observations (2 site visits), and workshops (n = 8, with 26 participants). The Systematic Human Error Reduction and Prediction Approach (SHERPA) is a framework for human reliability analysis that can be used as part of a safety assessment or safety case to determine whether the system is ‘safe enough’ and provide recommendations to improve safety by mitigating error potential. In this paper it was used to assess the service delivery system and make recommendations.</div></div><div><h3>Results</h3><div>Many recovery mechanisms and risk control measures had already been implemented by NHSAA. Eighteen issues required additional risk control, grouped into three themes.<ul><li><span>1.</span><span><div>Improve staff training and awareness, and the management of expectations.</div></span></li><li><span>2.</span><span><div>Improve equipment and information provision.</div></span></li><li><span>3.</span><span><div>Implement additional checks and contingencies.</div></span></li></ul></div><div><ul><li><span>1.</span><span><div>Improve staff training and awareness, and the management of expectations.</div></span></li><li><span>2.</span><span><div>Improve equipment and information provision.</div></span></li><li><span>3.</span><span><div>Implement additional checks and contingencies.</div></span></li></ul></div></div><div><h3>Conclusion</h3><div>The findings were used to improve the current service delivery and provide guidance for the safe design and delivery of future rollouts of time-critical public health vaccination programmes.</div></div>\",\"PeriodicalId\":55502,\"journal\":{\"name\":\"Applied Ergonomics\",\"volume\":\"130 \",\"pages\":\"Article 104588\"},\"PeriodicalIF\":3.4000,\"publicationDate\":\"2025-09-08\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Applied Ergonomics\",\"FirstCategoryId\":\"5\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0003687025001243\",\"RegionNum\":2,\"RegionCategory\":\"工程技术\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"ENGINEERING, INDUSTRIAL\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Applied Ergonomics","FirstCategoryId":"5","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0003687025001243","RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"ENGINEERING, INDUSTRIAL","Score":null,"Total":0}
COVID-19 vaccination systems: Human Factors at the ‘sharp end’
Purpose
To share key learnings from the assessment of a COVID-19 vaccination system in Scotland using a Human Reliability Analysis (HRA) approach.
Method
Project data were collected in February 2021 in NHS Ayrshire and Arran (NHSAA) – the regional health authority - using document analysis (Service Delivery Manual, 2020), observations (2 site visits), and workshops (n = 8, with 26 participants). The Systematic Human Error Reduction and Prediction Approach (SHERPA) is a framework for human reliability analysis that can be used as part of a safety assessment or safety case to determine whether the system is ‘safe enough’ and provide recommendations to improve safety by mitigating error potential. In this paper it was used to assess the service delivery system and make recommendations.
Results
Many recovery mechanisms and risk control measures had already been implemented by NHSAA. Eighteen issues required additional risk control, grouped into three themes.
1.
Improve staff training and awareness, and the management of expectations.
2.
Improve equipment and information provision.
3.
Implement additional checks and contingencies.
1.
Improve staff training and awareness, and the management of expectations.
2.
Improve equipment and information provision.
3.
Implement additional checks and contingencies.
Conclusion
The findings were used to improve the current service delivery and provide guidance for the safe design and delivery of future rollouts of time-critical public health vaccination programmes.
期刊介绍:
Applied Ergonomics is aimed at ergonomists and all those interested in applying ergonomics/human factors in the design, planning and management of technical and social systems at work or leisure. Readership is truly international with subscribers in over 50 countries. Professionals for whom Applied Ergonomics is of interest include: ergonomists, designers, industrial engineers, health and safety specialists, systems engineers, design engineers, organizational psychologists, occupational health specialists and human-computer interaction specialists.