项目管理中的生成人工智能:对企业价值观、员工观念和组织实践的影响

IF 4.5
Vartenie Aramali , Namho Cho , Falguni Pande , M.K.S. Al-Mhdawi , Udechukwu Ojiako , Abroon Qazi
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引用次数: 0

摘要

本研究考察了生成式人工智能工具(尤其是ChatGPT)在项目管理中不断发展的作用,重点关注它们对企业价值观、员工观念以及跨项目阶段和角色的实际应用的影响。本研究采用混合方法设计,包括文献综述、两次行业研讨会和对来自不同部门的52名专业人士的调查,将专题定性分析与探索性定量评估相结合。最突出的发现是,74%的参与者对人工智能的采用表达了混合或负面的情绪,尽管认识到生产力和自动化的好处,但他们担心工作安全和数据隐私。此外,42%的人观察到与人工智能采用相关的企业价值观发生了积极的变化,并且就人工智能在计划(86%)、监控(75%)和集成(83%)项目管理过程组中的有用性达成了强烈的共识。虽然确定了一些具有统计意义的关联,例如在项目执行阶段影响人工智能使用的雇主类型(顾问与非顾问),但由于样本量小,这些发现是初步的。研究结果强调了在人工智能驱动的效率与道德保障、人类监督和有针对性的培训之间取得平衡的重要性。本研究通过提供关于生成式人工智能如何重塑项目管理实践和组织文化的早期经验见解,为数字化转型话语做出了贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Generative AI in project management: Impacts on corporate values, employee perceptions, and organizational practices
This study examines the evolving role of generative AI tools, particularly ChatGPT, in project management, focusing on their impact on corporate values, employee perceptions, and practical application across project phases and roles. Using a mixed methods design comprising a literature review, two industry workshops, and a survey of 52 professionals from diverse sectors, the research integrates thematic qualitative analysis with exploratory quantitative assessment. The most prominent finding is that 74 % of participants expressed mixed or negative sentiments towards AI adoption, citing concerns about job security and data privacy, despite recognizing productivity and automation benefits. In addition, 42 % observed positive shifts in corporate values linked to AI adoption, and strong consensus emerged regarding AI's usefulness in Planning (86 %), Monitoring and Controlling (75 %), and Integration (83 %) project management process groups. While some statistically significant associations were identified, such as employer type (consultant vs. non-consultant) influencing AI use during the project execution phase, these findings are preliminary due to the small sample size. The results highlight the importance of balancing AI-driven efficiencies with ethical safeguards, human oversight, and targeted training. This study contributes to the digital transformation discourse by providing early empirical insights into how generative AI is reshaping project management practices and organisational culture.
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CiteScore
6.70
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