{"title":"博彩业的未来是人工智能:来自专家访谈对人类-人工智能协作,监管和道德的见解。","authors":"Nasim Binesh, Kalpana Ponnada, Ahmad Syah","doi":"10.1007/s10899-025-10422-x","DOIUrl":null,"url":null,"abstract":"<p><p>In this study, a total of 41 experts were interviewed in two phases (2021 and 2023). The interviews were transcribed and examined with advanced machine learning models like k-mean clustering and BERT. The findings revealed five main themes: human-AI collaboration, regulatory changes, AI model development, gaming system and player engagement, and AI ethics and risks. The findings show a shift from the experimental nature of AI in 2021 to emerging patterns of terns personalized player interaction, data-driven decision-making, and predictive analytics. Challenges were detected (e.g., regulatory gaps, algorithmic bias, operational integration, fraud prevention, and responsible gambling), and solutions were provided to address them. This research contributes to understanding AI's transformative role in the hospitality and tourism industry, providing actionable insights for operators, regulators, and researchers navigating the balance between innovation and responsibility.</p>","PeriodicalId":48155,"journal":{"name":"Journal of Gambling Studies","volume":" ","pages":""},"PeriodicalIF":2.2000,"publicationDate":"2025-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"The Future of the Gambling Industry is AI: Insights from Expert Interviews on Human-AI Collaboration, Regulation, and Ethics.\",\"authors\":\"Nasim Binesh, Kalpana Ponnada, Ahmad Syah\",\"doi\":\"10.1007/s10899-025-10422-x\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p><p>In this study, a total of 41 experts were interviewed in two phases (2021 and 2023). The interviews were transcribed and examined with advanced machine learning models like k-mean clustering and BERT. The findings revealed five main themes: human-AI collaboration, regulatory changes, AI model development, gaming system and player engagement, and AI ethics and risks. The findings show a shift from the experimental nature of AI in 2021 to emerging patterns of terns personalized player interaction, data-driven decision-making, and predictive analytics. Challenges were detected (e.g., regulatory gaps, algorithmic bias, operational integration, fraud prevention, and responsible gambling), and solutions were provided to address them. This research contributes to understanding AI's transformative role in the hospitality and tourism industry, providing actionable insights for operators, regulators, and researchers navigating the balance between innovation and responsibility.</p>\",\"PeriodicalId\":48155,\"journal\":{\"name\":\"Journal of Gambling Studies\",\"volume\":\" \",\"pages\":\"\"},\"PeriodicalIF\":2.2000,\"publicationDate\":\"2025-09-05\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Gambling Studies\",\"FirstCategoryId\":\"102\",\"ListUrlMain\":\"https://doi.org/10.1007/s10899-025-10422-x\",\"RegionNum\":3,\"RegionCategory\":\"心理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"PSYCHOLOGY, MULTIDISCIPLINARY\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Gambling Studies","FirstCategoryId":"102","ListUrlMain":"https://doi.org/10.1007/s10899-025-10422-x","RegionNum":3,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"PSYCHOLOGY, MULTIDISCIPLINARY","Score":null,"Total":0}
The Future of the Gambling Industry is AI: Insights from Expert Interviews on Human-AI Collaboration, Regulation, and Ethics.
In this study, a total of 41 experts were interviewed in two phases (2021 and 2023). The interviews were transcribed and examined with advanced machine learning models like k-mean clustering and BERT. The findings revealed five main themes: human-AI collaboration, regulatory changes, AI model development, gaming system and player engagement, and AI ethics and risks. The findings show a shift from the experimental nature of AI in 2021 to emerging patterns of terns personalized player interaction, data-driven decision-making, and predictive analytics. Challenges were detected (e.g., regulatory gaps, algorithmic bias, operational integration, fraud prevention, and responsible gambling), and solutions were provided to address them. This research contributes to understanding AI's transformative role in the hospitality and tourism industry, providing actionable insights for operators, regulators, and researchers navigating the balance between innovation and responsibility.
期刊介绍:
Journal of Gambling Studies is an interdisciplinary forum for the dissemination on the many aspects of gambling behavior, both controlled and pathological, as well as variety of problems attendant to, or resultant from, gambling behavior including alcoholism, suicide, crime, and a number of other mental health problems. Articles published in this journal are representative of a cross-section of disciplines including psychiatry, psychology, sociology, political science, criminology, and social work.