年龄和性别对牙科学术环境中患者不满的影响:一项6年分析。

IF 1.9 4区 教育学 Q3 DENTISTRY, ORAL SURGERY & MEDICINE
Zoie K Newman, Karan J Replogle, Despoina Bompolaki
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引用次数: 0

摘要

背景:了解牙科患者的不满对提高护理质量和医患关系至关重要。方法:在一所大学牙科诊所进行了为期六年的研究,分析了患者提出的所有不满,以确定与患者和提供者特征(特别是年龄和性别)的关联。投诉分为临床治疗、沟通、行为、日程安排和计费,并使用统计软件分析人口统计和投诉趋势。结果:33 472例患者中,有423例(1.26%)提出申诉,以临床治疗和人际交往方面的投诉居多。女性和老年患者更有可能提出申诉。老年患者更有可能对男性医生提出申诉,而不是女性医生。申诉类型与患者或提供者性别之间无显著关系。与人际交往有关的不满与临床治疗有关的不满同样频繁。结论:患者的年龄和性别影响对牙科服务提供者的申诉模式,其中女性和老年患者提出申诉的比例较高。男性医生比女性医生更容易收到老年病人的抱怨。与人际交往有关的不满与临床治疗有关的不满一样频繁。实践意义:将沟通训练纳入牙科教育和专业发展中,有助于减少患者的不满,特别是与人际交往有关的不满。解决提供者-患者动态可以提高患者满意度和整体护理质量。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Impact of Age and Gender on Patient Grievances in a Dental Academic Setting: A 6-Year Analysis.

Background: Understanding patient grievances in dentistry is crucial for improving quality of care and patient-provider relationships.

Methods: A six-year study at a University dental clinic analysed all grievances filed by patients to identify associations with patient and provider characteristics, specifically age and gender. Grievances were categorised into clinical treatment, communication, behaviour, scheduling, and billing, and analysed using statistical software to examine demographic and complaint trends.

Results: Of 33 472 patients, 423 (1.26%) filed grievances, with the majority related to clinical treatment and interpersonal interactions. Female and older patients were more likely to file grievances. Older patients were more likely to file grievances against male providers than female providers. No significant relationship was found between grievance type and patient or provider gender. Grievances related to interpersonal interactions were as frequent as those concerning clinical treatment.

Conclusions: Patient age and gender influence grievance patterns against dental providers, with female and older patients filing grievances at higher rates. Male providers were more likely to receive grievances from older patients compared to female providers. Grievances related to interpersonal interactions are as frequent as those related to clinical treatment.

Practical implications: Integrating communication training into dental education and professional development could help reduce patient grievances, particularly those related to interpersonal interactions. Addressing provider-patient dynamics may improve patient satisfaction and overall quality of care.

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来源期刊
CiteScore
4.10
自引率
16.70%
发文量
127
审稿时长
6-12 weeks
期刊介绍: The aim of the European Journal of Dental Education is to publish original topical and review articles of the highest quality in the field of Dental Education. The Journal seeks to disseminate widely the latest information on curriculum development teaching methodologies assessment techniques and quality assurance in the fields of dental undergraduate and postgraduate education and dental auxiliary personnel training. The scope includes the dental educational aspects of the basic medical sciences the behavioural sciences the interface with medical education information technology and distance learning and educational audit. Papers embodying the results of high-quality educational research of relevance to dentistry are particularly encouraged as are evidence-based reports of novel and established educational programmes and their outcomes.
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