{"title":"推进无障碍出租车服务的设计和实施:司机和残疾乘客体验的研究","authors":"Élyse Comeau , Siobhan Kelly , Timothy Ross","doi":"10.1016/j.tranpol.2025.103762","DOIUrl":null,"url":null,"abstract":"<div><div>Accessible taxi services play an important role in supporting disabled people's mobility and their access to employment, education, healthcare, and social activities. This paper examines the accessible taxi service experiences of drivers and disabled riders in Toronto, Canada. Findings are based on a thematic analysis of 590 customer-reported complaints and 494 driver-reported incident reports provided by an accessible taxi brokerage contracted by the city's paratransit service. The findings reveal issues concerning safe service delivery, communication and disability awareness, and conflict management. To address these issues, we propose a three-part training program for drivers and riders, focused on disability awareness, physical safety, and conflict resolution. We then discuss policy implications and the roles of accessible taxi brokerages, paratransit agencies, and local governments in ensuring safe and effective accessible taxi services. We recommend incorporating a critical disabilities studies perspective into future policies and protocols to help with identifying and addressing ableist elements of accessible taxi and paratransit services.</div></div>","PeriodicalId":48378,"journal":{"name":"Transport Policy","volume":"172 ","pages":"Article 103762"},"PeriodicalIF":6.3000,"publicationDate":"2025-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Advancing the design and implementation of accessible taxi services: A study of driver and disabled rider experiences\",\"authors\":\"Élyse Comeau , Siobhan Kelly , Timothy Ross\",\"doi\":\"10.1016/j.tranpol.2025.103762\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><div>Accessible taxi services play an important role in supporting disabled people's mobility and their access to employment, education, healthcare, and social activities. This paper examines the accessible taxi service experiences of drivers and disabled riders in Toronto, Canada. Findings are based on a thematic analysis of 590 customer-reported complaints and 494 driver-reported incident reports provided by an accessible taxi brokerage contracted by the city's paratransit service. The findings reveal issues concerning safe service delivery, communication and disability awareness, and conflict management. To address these issues, we propose a three-part training program for drivers and riders, focused on disability awareness, physical safety, and conflict resolution. We then discuss policy implications and the roles of accessible taxi brokerages, paratransit agencies, and local governments in ensuring safe and effective accessible taxi services. We recommend incorporating a critical disabilities studies perspective into future policies and protocols to help with identifying and addressing ableist elements of accessible taxi and paratransit services.</div></div>\",\"PeriodicalId\":48378,\"journal\":{\"name\":\"Transport Policy\",\"volume\":\"172 \",\"pages\":\"Article 103762\"},\"PeriodicalIF\":6.3000,\"publicationDate\":\"2025-08-05\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Transport Policy\",\"FirstCategoryId\":\"5\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0967070X25003026\",\"RegionNum\":2,\"RegionCategory\":\"工程技术\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"ECONOMICS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Transport Policy","FirstCategoryId":"5","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0967070X25003026","RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"ECONOMICS","Score":null,"Total":0}
Advancing the design and implementation of accessible taxi services: A study of driver and disabled rider experiences
Accessible taxi services play an important role in supporting disabled people's mobility and their access to employment, education, healthcare, and social activities. This paper examines the accessible taxi service experiences of drivers and disabled riders in Toronto, Canada. Findings are based on a thematic analysis of 590 customer-reported complaints and 494 driver-reported incident reports provided by an accessible taxi brokerage contracted by the city's paratransit service. The findings reveal issues concerning safe service delivery, communication and disability awareness, and conflict management. To address these issues, we propose a three-part training program for drivers and riders, focused on disability awareness, physical safety, and conflict resolution. We then discuss policy implications and the roles of accessible taxi brokerages, paratransit agencies, and local governments in ensuring safe and effective accessible taxi services. We recommend incorporating a critical disabilities studies perspective into future policies and protocols to help with identifying and addressing ableist elements of accessible taxi and paratransit services.
期刊介绍:
Transport Policy is an international journal aimed at bridging the gap between theory and practice in transport. Its subject areas reflect the concerns of policymakers in government, industry, voluntary organisations and the public at large, providing independent, original and rigorous analysis to understand how policy decisions have been taken, monitor their effects, and suggest how they may be improved. The journal treats the transport sector comprehensively, and in the context of other sectors including energy, housing, industry and planning. All modes are covered: land, sea and air; road and rail; public and private; motorised and non-motorised; passenger and freight.