推进无障碍出租车服务的设计和实施:司机和残疾乘客体验的研究

IF 6.3 2区 工程技术 Q1 ECONOMICS
Élyse Comeau , Siobhan Kelly , Timothy Ross
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引用次数: 0

摘要

无障碍出租车服务在支持残疾人的行动以及他们获得就业、教育、保健和社会活动方面发挥着重要作用。本文研究了加拿大多伦多的无障碍出租车司机和残疾乘客的服务体验。调查结果是基于对590份客户投诉报告和494份司机报告的事故报告的专题分析,这些报告由与该市公共交通服务签约的无障碍出租车经纪公司提供。调查结果揭示了有关安全服务提供、沟通和残疾意识以及冲突管理的问题。为了解决这些问题,我们为司机和乘客提出了一个由三部分组成的培训计划,重点是残疾意识、人身安全和冲突解决。然后,我们讨论了政策影响以及无障碍出租车经纪公司、辅助交通机构和地方政府在确保安全有效的无障碍出租车服务方面的作用。我们建议在未来的政策和协议中纳入关键的残疾研究视角,以帮助识别和解决无障碍出租车和辅助交通服务的残疾因素。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Advancing the design and implementation of accessible taxi services: A study of driver and disabled rider experiences
Accessible taxi services play an important role in supporting disabled people's mobility and their access to employment, education, healthcare, and social activities. This paper examines the accessible taxi service experiences of drivers and disabled riders in Toronto, Canada. Findings are based on a thematic analysis of 590 customer-reported complaints and 494 driver-reported incident reports provided by an accessible taxi brokerage contracted by the city's paratransit service. The findings reveal issues concerning safe service delivery, communication and disability awareness, and conflict management. To address these issues, we propose a three-part training program for drivers and riders, focused on disability awareness, physical safety, and conflict resolution. We then discuss policy implications and the roles of accessible taxi brokerages, paratransit agencies, and local governments in ensuring safe and effective accessible taxi services. We recommend incorporating a critical disabilities studies perspective into future policies and protocols to help with identifying and addressing ableist elements of accessible taxi and paratransit services.
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来源期刊
Transport Policy
Transport Policy Multiple-
CiteScore
12.10
自引率
10.30%
发文量
282
期刊介绍: Transport Policy is an international journal aimed at bridging the gap between theory and practice in transport. Its subject areas reflect the concerns of policymakers in government, industry, voluntary organisations and the public at large, providing independent, original and rigorous analysis to understand how policy decisions have been taken, monitor their effects, and suggest how they may be improved. The journal treats the transport sector comprehensively, and in the context of other sectors including energy, housing, industry and planning. All modes are covered: land, sea and air; road and rail; public and private; motorised and non-motorised; passenger and freight.
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