衍生式人工智能对酒店业服务创新的双重影响：自我监管视角

IF 8.3 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM

International Journal of Hospitality Management Pub Date : 2025-07-19 DOI:10.1016/j.ijhm.2025.104392

Zhenduo Zhang , Yanyu Dai , Jianing Guo , Haonan Zhang , Yifei Shen , Huan Xiao

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引用次数: 0

摘要

迄今为止，关于生成式人工智能（GenAI）依赖与服务创新关系的研究结果并不一致。利用自我调节理论，我们研究了GenAI依赖如何以及何时促进或抑制酒店业的服务创新。为了检验GenAI在酒店管理中的应用并检验概念模型，我们进行了三项研究：三波问卷调查（N = 333）、准现场实验（N = 227）和深度访谈（N = 11）。结果表明，基因依赖通过减少情感反刍来促进服务创新，而这种有益的间接路径被员工的神经质放大。同时，GenAI依赖通过减少解决问题的思考来抑制服务创新，而这种不利的间接路径被员工的责任心所削弱。本文探讨了GenAI的使用何时以及如何促进或抑制服务创新，拓宽了我们对酒店管理领域依赖GenAI的后果的理解。

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The double-edged impact of generative artificial intelligence dependence on service innovation in the hospitality industry: A self-regulation perspective

To date, studies on the relationship between generative artificial intelligence (GenAI) dependence and service innovation have yielded inconsistent results. Drawing on self-regulation theory, we examine how and when GenAI dependence promotes or inhibits service innovation in the hospitality industry. Three studies were conducted to examine how GenAI is used in hospitality management and test the conceptual model: a three-wave questionnaire survey (N = 333), a quasi-field experiment (N = 227), and an in-depth interview (N = 11). The results indicate that GenAI dependence promotes service innovation by decreasing affective rumination, and this beneficial indirect path is amplified by employees’ neuroticism. Meanwhile, GenAI dependence inhibits service innovation by decreasing problem-solving pondering, and this unfavourable indirect path is weakened by employees’ conscientiousness. This exploration of when and how the use of GenAI either promotes or inhibits service innovation broadens our understanding of the consequences of GenAI dependence in the hospitality management field.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.